Special Offer: Joint Event with Ark Group at KM Australia Congress in July

As in recent years, the July monthly meeting will be replaced by a networking event following the final session on Day 1 of the Ark Group’s annual KM Australia conference.

Conference venue:  Rydges Sydney Central, 28 Albion St, Surry HillsNSW 2010, Australia

NSW KM Forum meet up: Venue bar – Bar Surry Hills at Rydges Sydney Central  

Date: 22 July 2014      

Time: 5.15pm, directly after the last session on 22 July of the KM Australia 2014 Congress (or 4.30pm if you’ll be joining us for the final session of the day)

Agenda:   There is no scheduled agenda this month – see below.

As many of you know, the annual KM Australia Congress is being held from 22-24 July at Rydges Sydney Central, Sydney this year.

As a gesture of support for the NSW KM Forum, the Ark Group will open up the last session of the KM Australia 2014 conference (end of the first day) to any NSW KM Forum members who wish to attend the July meeting but are not delegates at the conference. 

As is the usual annual custom of the NSW KM Forum, we are replacing our July Meeting with this invitation for all interested parties to join us for the final session of Day 1, followed by networking drinks.

To confirm a place for the last session of the conference, please register here via Eventbrite.

On the day, contact the conference reception desk prior to the start of the session. The session commences at 4.30pm.

Details about the last session can be found in the conference program.

After the session we will convene at the venue bar (Bar Surry Hills) to talk KM and related matters. The structure is less formal than our usual monthly meetings, with no guest speakers, just lively conversation influenced by ideas from the conference.

We hope you can join us and take advantage of the free conference session!

NSW KM Forum June Event:  Nils Vesk presents “Innovation with Legs:  How to use Innovation for day to day success ….. no matter what your role may be.”

Date:  Tuesday 24th June 2014

Time:  5.30pm for a 6.00pm start – app 7.30pm finish

Where:  Cancer Council Australia, Level 14, 477 Pitt Street, Sydney

Instructions:  If you have any access issues please call 0405 676 045

Please Note: a $5 donation will be asked for at the door to cover nibbles and incidentals

REGISTER NOW at our Eventbrite Site:  https://www.eventbrite.com.au/e/nsw-km-forum-june-event-innovation-with-legs-by-nils-vesk-tickets-11836745023

 

Topic: “Innovation with Legs”

 How to use Innovation for day to day success…..no matter what your role may be.

Rethinking how we operate day to day is a crucial step in maintaining our success at our respective organisations. Innovative thinking not only allows us to rethink our day to day operations but it also provides us with practical solutions to our knowledge management challenges and offers fresh improvements that can increase our impact and effectiveness. 

Whilst many people may believe that innovation may not be applicable to their individual roles, the reality is innovation is becoming an essential business skill in hundreds of industries and professions around the world, including the world of knowledge management. In this keynote you’ll come away with some practical, replicable and effective innovation tools and processes that you can apply immediately to improve your outputs. 

Anyone can become a world class innovator and this workshop will help to show you how. 

 

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About the Speaker: Nils Vesk

Nils Vesk is a professional designer but you won’t find him designing your office or company website. Nils Vesk is a designer turned Innovation Architect. Nils is the lead Innovation Architect and founder of the consultancy – Innovation Blueprint. Nils is an entrepreneurial design thinker who loves nothing more than taking a great idea from conception to completion. 

A self confessed innovation junkie, Nils spots innovation successes from around the globe, deconstructs them and then couples them with his latest innovation strategies to accelerate the growth of organisations and increase their success. He’s strategic but stops at number crunching, he’s mentored some of Australia’s most successful entrepreneurs yet stopped at becoming a venture capitalist and his fast thinking is in higher demand than instant noodles. 

For the last 18 years Nils has been applying design thinking to the business of generating and realising ideas. His clients include the worlds fastest growing companies who use Nils as an ‘Innovation Architect’ for accelerating business growth through innovation. 

Nils’ innovation and thought leadership programs have seen him deliver programs for some of the most prestigious organisations in the world and Australia. Some of his clients have included Caltex, CBA,  Microsoft, IBM, the Queensland Government, Nokia, Vic Roads, Bluescope Steel and Optus to name just a few.

Nils is the author of ‘Ideas with Legs: how to generate and realise ideas’ (2011), Life’s little toolbox: tips for a happier healthier you (2003) and co-author of ‘Ideas: original perspectives on life and business from leading thinkers’ (2006)

When not travelling the world delivering keynotes, workshops, researching or creating innovation plans for organisations, Nils is usually found in his hang-glider soaring in the air.

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So come along and spend some time with like-minded knowledge professionals to listen, participate, collaborate and learn.  We look forward to seeing you there and at networking drinks following.

Please Note:  a $5 donation will be asked for at the door to cover nibbles and incidentals.

REGISTER NOW at our Eventbrite Site:  https://www.eventbrite.com.au/e/nsw-km-forum-june-event-innovation-with-legs-by-nils-vesk-tickets-11836745023

 

NSW KM Forum May Event:  

Dr Tim Kannegieter presents “Boundary Management: Organisational Boundaries & KM”

 

Date:  Tuesday 27th May 2014

Time:  5.30pm for a 6.00pm start – app 7.30pm finish

Where:  Cancer Council Australia, Level 14, 477 Pitt Street, Sydney

Instructions:  If you have any access issues please call 0405 676 045

 

Please Note: a $5 donation will be asked for at the door to cover nibbles and incidentals

Register Now at our Eventbrite Site:  https://www.eventbrite.com.au/e/nsw-km-forum-may-event-boundary-management-organisational-boundaries-km-tickets-11598915669

 

Topic: “Boundary Management: Organisational Boundaries & KM”

Dr Tim Kannegieter’s research has significant implications for knowledge management, and he will argue that it may be used as an underpinning or grand theory, drawing together and explaining the relationship between the multitude of KM approaches.

Dr Kannegieter will be giving a presentation on the subject of organisational boundaries, drawing on the work of his doctoral thesis. 

Boundaries mediate almost every aspect of organizational life and yet they are poorly understood. As a result, when it is recognized that an organizational boundary is “dysfunctional” there is little recourse to theoretical models on which to base remediating action – i.e. boundary management. 

Using evidence gathered from his study of the New Zealand Army training group, Dr Kannegieter has developed a model of organizational boundaries, which are conceptualised through a basic social process, called boundary weaving, which combines elements of both structure and of social process.

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About the Speaker: Dr Tim Kannegieter

Dr Tim Kannegieter is currently working as the managing editor of Engineers Media and is applying some of his theories in driving strategic change, converting his organisation from a traditional publisher to becoming a knowledge broker. Previously he has worked in a variety of knowledge management roles at the New Zealand Army; Headquarters of the NZ Defence Force; the largest private company in NZ, Fonterra; Standards Australia; a number of publishing houses, as well as lecturing as Massey University in NZ.

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So come along and spend some time with like-minded knowledge professionals to listen, participate, collaborate and learn.  We look forward to seeing you there and at networking drinks following.

Please Note:  a $5 donation will be asked for at the door to cover nibbles and incidentals.

Register Now at our Eventbrite Site:  https://www.eventbrite.com.au/e/nsw-km-forum-may-event-boundary-management-organisational-boundaries-km-tickets-11598915669

Register Now at our Eventbrite Site:  https://www.eventbrite.com.au/e/nsw-km-forum-april-event-towards-the-technology-concierge-kathryn-howard-tickets-11206881083

Date:  Tuesday 29th April 2014

Time:  5.30pm for a 6.00pm start – app 7.30pm finish

Where:  Cancer Council Australia, Level 14, 477 Pitt Street, Sydney

Instructions:  If you have any access issues please call 0405 676 045

Please Note: a $5 donation will be asked for at the door to cover nibbles and incidentals

 

Topic: “Towards the Technolgy Concierge”

Does anyone call the service desk unless they really have to?  The theory of “single point of contact” is great but it’s never worked in practice. 

The service desk is a “function” – a group who embrace many processes/activities.  Why are we perpetuating the old models?  Is your service desk locked into specific processes such as incident or service request and managing them in a very constrained way? 

Today there are many alternatives to acquiring service and resolving incidents.   

We have tried and failed in training people to use the service desk as the single point of contact and a new order is in the ascendance.  

We’re not supporting services, we’re servicing a customer and we are doing it in an integrated service provider environment.  The traditional blended approach of BAU processes augmented with super hero intervention no longer provides value – it’s simply not adaptable or agile enough.  

The traditional service desk as we know it will become extinct.  We must evolve to become the “Technology Concierge” – the gateway to IT services for our business.  

This presentation explores some strategies and techniques that can assist the Service Desk evolve to deliver the “Technology Concierge” experience. 

Know your customer:

  • baseline your customers – “net promoter score” supersedes traditional surveys to identify your recommenders/detractors  
  • embrace the diversity of everyone from Gen-Z to Veterans collaborating in the workforce – profile their engagement preferences (“tangible” versus “flow of transmission”) One size does not fit all! 

Communicate what/how for best outcome?

  • influence/adapt to your customer behaviours by applying  the ISO 38500 principle of Human Behaviour
  • replace or augment traditional SLAs with service charters articulating the intent of a service in business terms
  • adopt a blended service approach of high touch, self-help and social media

The IT service desk super heroes have a unique opportunity.  Reinvention as the technology concierge can provide real value to our customers’ business by facilitating and navigating today’s technology minefield.

Our time is limited to lead this evolution.  Even super heroes must evolve and adapt.  Embrace the future by becoming one of the agile super heroes.

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About your speaker: Kathryn Howard

Kathryn Howard is an IT professional with over 25 years experience in IT service delivery and service management.  Understanding the ongoing need for IT to reinvent itself in order to meet the needs of constantly changing business models, she is passionate about helping organisations achieve good governance of quality value service.

She has experience providing policy/process assessment, change programs and service improvement initiatives in many prominent Australian financial institutions (including Macquarie Bank, St.George Bank) major telecommunications providers (AAPT, Alphawest) plus government agencies including Australian Securities and Investment Commission (ASIC).

As an international speaker, she has presented for the itSMF US and UK, the itSMFNZ national conference and often for itSMF Australia.  She has also spoken at PINK13, SITS13 (London) and the CACS Oceania conference in Wellington 2012.  Kathryn is also a certified ITIL trainer.

 She is an active member of itSMF Australia, serving as Chairperson NSW State Branch and on the Australian national conference organising committee.  She is committed to the evolution of the customer service experience through meaningful IT/business dialogue in conjunction with the adoption of governance standards and frameworks (ISO20000, ITIL, COBIT).  She also believes evolving social media channels are key to delivering successful end-to-end customer service able to support and enhance business objectives.

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So come along and spend some time with like-minded knowledge professionals to listen, participate, collaborate and learn.  We look forward to seeing you there and at networking drinks following.

Please Note: a $5 donation will be asked for at the door to cover nibbles and incidentals

Register Now at our Eventbrite Site:  https://www.eventbrite.com.au/e/nsw-km-forum-april-event-towards-the-technology-concierge-kathryn-howard-tickets-11206881083

 

Register at http://www.eventbrite.com.au/e/nsw-km-forum-march-2014-event-what-has-km-learned-from-its-own-journey-tickets-10905503655?aff=eorg

Date:  Tuesday 1 April 2014

Time:  5.30pm for a 6.00pm start – app 7.30pm finish

Where:  Cancer Council Australia, Level 14, 477 Pitt Street, Sydney

Instructions:  If you have any access issues please call 0405 676 045

 

Please Note: a $5 donation will be asked for at the door to cover nibbles and incidentals

Event details
 
The more things change, the more they stay the same…or do they? Knowledge management is all about learning from the past, but what has knowledge management learned from its own past in order to become a better and continuingly relevant discipline in the modern world?
 
Marie O’Brien (The Partnership People) and Alister Webb (a 15 year Telstra veteran) will take you on a fun, anecdotal journey of their own KM experiences, looking at what inspired them to take up this obscure practise a decade or more ago and offering observations on key turning points in the development of KM over that time. We will look at the themes and topics of early KM conferences, at KM tools and how they have evolved over time, and at the evolution of the term ‘knowledge management’ itself into things like ‘collaboration’ and ‘community management’. 
 
The focus will be on how much knowledge management as a discipline has learned from its own past in order to keep itself relevant in a world far more complex than the one into which it first stepped in the late 90s and early 2000s.
 
The night will close out with a fun knowledge management game based around J.R.R. Tolkien’s epic, The Lord Of The Rings. Seriously.
 
Join us for an entertaining evening of journeys, with some serious learnings about our own learnings.
 
ABOUT THE SPEAKERS
 
MARIE O’BRIEN
 
Marie has a varied career spanning public sector, private sector and a range of industries, working with clients to build capability and culture to allow their people to deliver their best. This has involved projects including developing stakeholder engagement and influencing skills, implementing a deliverable-focused and cascaded performance management process, and delivering career resiliency programs for high potential employees.  Over the past eight or so years Marie’s focus has been on helping clients leverage their existing knowledge and support the creation of new knowledge for better organisational outcomes. 
 
Her passion for helping clients become Learning Organisations has led her to establish and facilitate the Organisational Learning Community. Here people from different organisations come together to share, learn and prototype strategies and initiatives to build high performing Learning Organisations for sustainable success in a world of massive change. This includes helping clients develop their Knowledge Framework to work with their existing culture and strengths, ensuring that the experience, knowledge and skills of their people are shared and built upon by each other to continually enhance performance.
 
Marie currently sits on the Board of the Institute for Information Management representing the Society of Organisational Learning Special Interest Group, is the Chair of the NSW Knowledge Management Forum and is the Convenor of the Organisational Learning Community, and will soon represent Sol Australia at the General Assembly for the Global Association of Sol Communities in Paris.
 
ALISTER WEBB
 
Alister recently completed what he calls his ‘15 year apprenticeship’ at Telstra, a journey that took him from the days of early static web pages through the development of a centralised database-driven Intranet, the rise and rise of collaboration platforms like SharePoint, and most recently the move towards social enterprise. Late last year he became a Lithium Certified Community Manager. Lithium is the crowd support platform used by Telstra.
 
While his official roles have included titles like webmaster, knowledge manager and collaboration manager, they have all had one thing in common – enabling staff to share knowledge more effectively with their coworkers.
 
Since leaving Telstra Alister has become an independent consultant assisting organisations with their social enterprise planning, including the new frontier of internal crowd support.

NSW KM Forum February Event:  Dr John Dumay presents a Case Study on Integrated Reporting based on a small “green” bank in Victoria

Date:  Tuesday 25th October 2013

Time:  5.30pm for a 6.00pm start – app 7.30pm finish

Where:  Cancer Council Australia, Level 14, 477 Pitt Street, Sydney

Instructions:  If you have any access issues please call 0405 676 045

Please Note: a $5 donation will be asked for at the door to cover nibbles and incidentals

REGISTER NOW HERE AT OUR EVENTBRITE PAGE 

 

Topic: Case Study on Integrated Reporting based on a small “green” bank in Victoria

Organisational culture and integrated thinking: Another form of management control?
 
Based on a case study of a small Australian community bank John asks the question whether or not its culture is another form of management control? The bank is a national leader in developing an organisational culture and business model based on a “green” business model.
 
In doing so the bank has joined the International Integrated Reporting Council’s Pilot Programme for developing an Integrated Report which discloses relevant financial, environmental, social and governance information to its stakeholders. While an is generally aimed at investors and providers of capital, the bank is owned by its customers thus negating the intended purpose of developing an .
 
However, from an internal perspective, promotes “integrated thinking”. Instead, we find an was developed because it fits with the bank’s “green”culture and offers subtle ways to utilise “integrated thinking” as a way of further developing management control over employee behaviour.
 
 
John will also take this opportunity to promote the upcoming ICICKM 2014 Conference (11th Inernational Conference on Intellectual Captial, Knowledge Management & Organisational Learning) for which he is Conference Co-Chair as well as invite our Knowledge Management Community to submit papers for presentation at the conference.
 

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About your speaker: Dr John Dumay

John is Associate Professor in Accounting at Macquarie University, Sydney. Originally a consultant he joined academia after completing his award winning PhD in 2008. John’s research specialties are intellectual capital, knowledge management, non-financial reporting, management control, research methodologies and academic writing. John has published over 30 peer reviewed articles in leading academic journals and is the Australasian Editor of the, Journal of Intellectual Capital. John has a reputation for critically addressing contemporary issues in based on practice; hence his ideas and talks are aimed at stimulating discourse and debate.

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So come along and spend some time with like-minded knowledge professionals to listen, participate, collaborate and learn.  We look forward to seeing you there and at networking drinks following.

REGISTER NOW HERE AT OUR EVENTBRITE PAGE 

Please Note: a $5 donation will be asked for at the door to cover nibbles and incidentals

NSW KM Forum November Event: The Knowledge Sharing Networking Exercise & Chrissie Drinks!

REGISTER HERE at our Eventbrite site:  https://www.eventbrite.com.au/e/nsw-km-forum-november-event-christmas-networking-drinks-tickets-9390407963 

For our November event we are are adapting our meeting format, swapping venue and inviting you all to Christmas Networking Drinks with a twist to faciltate conversation, knowledge sharing and individual learning.

Join us to network with colleagues old and new from the Knowledge world, engage in stimulating conversation around all things “Knowledge”, and socialise your learning over a Christmas drink or two while we’re there! 

Date:  Tuesday 26th November 2013

Time:  5.30pm for an approx. official 7.30pm finish (or until whatever time you decide to stay)

Where:  The Palace Hotel (Back Bar), 742 George Street, Haymarket (Cnr George & Hay Streets)

Instructions:  If you can’t find us when you get there please call Marie on 0404 090 110

 

Please Note: The venue has been selected for it’s informal atmosphere and variety of food and drink options. So, as we invite you all to buy whatever food or drink at whatever time you wish to on the night there will be no request for our usual donations!

 

The Knowledge Sharing Networking Exercise will be facilitated by the NSW KM Forum Committee 

To make the most of the collective wisdom of the Kowledge Community with whom you will be socialising at this event, we ask that as well as bringing along your good humour, please have in mind:

  • one thing (knowledge related) that you would be happy to share  (This can be absolutely anything, an anecdote, a story, a piece of data, an observation, a methodology, a tool, a technique … anything that you can share with others verbally.)
  • one thing (knowledge related) that you would like to learn.

So come along and join us to network with colleagues old and new from the Knowledge Management world and socialise your learning over a drink if you so wish!

REGISTER HERE at our Eventbrite site:  https://www.eventbrite.com.au/e/nsw-km-forum-november-event-christmas-networking-drinks-tickets-9390407963 

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