NSW KM Forum September Event:  

Fiona Evans presents an International Case Study: “The Wonders and Challenges of Regional KM in a Global Law Firm”

Date:  Tuesday 30th September 2014

Time:  5.30pm for a 6.00pm start – app 7.30pm finish

Where:  Cancer Council Australia, Level 14, 477 Pitt Street, Sydney

Instructions:  If you have any access issues please call 0456 000 468

Please Note: a $5 donation will be asked for at the door to cover nibbles and incidentals

Register Now at our Eventbrite Site:  http://www.eventbrite.com.au/e/nswkm-forum-september-event-the-wonders-challenges-of-regional-km-in-a-global-law-firm-tickets-13058996811

Topic: International Case Study: The Wonders and Challenges of Regional KM in a Global Law Firm”

 
Presented by Fiona Evans, Director of Kowledge APAC, Norton Rose Fulbright Australia.
 
Fiona will share her experiences, views, lessons learned and insights from her time contributing to and implementing the global knowledge strategy in the Asia-Pacific Region for a global organisation with a history of growth via acquisition.
 

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About the Speaker: Fiona Evans

Fiona is Director of Knowledge for the Asia-Pacific region of Norton Rose Fulbright’s global practice.  She is resonsible for contributing to and implementing the global knowledge strategy in the region.  She was previously Head of Knowledge at Norton Rose Fulbright LLP in London and moved to the Sydney office in 2011.  

Fiona is a banking lawyer with over 20 years’ involvement in cross-border lending and security transactions, and is admitted to practice in England and Wales.  Fiona writes and presents regularly on a variety of legal topics. 

Her experience at the coal-face of client work informs her view that, in knowledge work, practicality and context is paramount.

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Register Now at our Eventbrite Site:  http://www.eventbrite.com.au/e/nswkm-forum-september-event-the-wonders-challenges-of-regional-km-in-a-global-law-firm-tickets-13058996811

So come along and spend some time with like-minded knowledge professionals to listen, participate, collaborate and learn.  We look forward to seeing you there and at networking drinks following.

Please Note:  a $5 donation will be asked for at the door to cover nibbles and incidentals.

 

NSW KM Forum August Event:
Jacqui Chan presents an International Case Study: “The Other Knowledge Management” – Moving to a single collaboration platform

Date: Tuesday 26th August 2014
Time: 5.30pm for a 6.00pm start – app 7.30pm finish
Where: Cancer Council Australia, Level 14, 477 Pitt Street, Sydney
Instructions: If you have any access issues please call 0456 000 468

Please Note: a $5 donation will be asked for at the door to cover nibbles and incidentals

Register now at our Eventbrite site: https://www.eventbrite.com.au/e/nswkm-forum-august-event-moving-to-a-single-collaboration-platform-tickets-12501782167

Topic: International Case Study: The Other Knowledge Management – Moving to a single collaboration platform

While the KM tools and practices continue to mature, the actual day-to-day experience of employees is that they still struggle to find the basic information they need to do their job. Estimates are still as high as 20%. In this talk, we will hear how a global investment bank’s employees use their enterprise social network to capture, find, and build on knowledge that people use every day, throughout the day.

Jacqui will also share with us lessons learned during their very interesting journey of moving from multiple collaboration tools throughout the organisation to a single collaboration platform.

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About the Speaker: Jacqui Chan
Jacqui Chan, Vice President at a global investment bank, is the APAC Lead of their Collaboration Centre, helping people change work behaviour to embrace a more collaborative culture. Jacqui has worked in Singapore and Australia where she is now based. Over the 23+ years that Jacqui has been with the bank, she has held various IT management roles and is the internal community manager in the APAC region.
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So come along and spend some time with like-minded knowledge professionals to listen, participate, collaborate and learn. We look forward to seeing you there and at networking drinks following.

Please Note: a $5 donation will be asked for at the door to cover nibbles and incidentals.

Register now at our Eventbrite site: https://www.eventbrite.com.au/e/nswkm-forum-august-event-moving-to-a-single-collaboration-platform-tickets-12501782167

Special Offer: Joint Event with Ark Group at KM Australia Congress in July

As in recent years, the July monthly meeting will be replaced by a networking event following the final session on Day 1 of the Ark Group’s annual KM Australia conference.

Conference venue:  Rydges Sydney Central, 28 Albion St, Surry HillsNSW 2010, Australia

NSW KM Forum meet up: Venue bar – Bar Surry Hills at Rydges Sydney Central  

Date: 22 July 2014      

Time: 5.15pm, directly after the last session on 22 July of the KM Australia 2014 Congress (or 4.30pm if you’ll be joining us for the final session of the day)

Agenda:   There is no scheduled agenda this month – see below.

As many of you know, the annual KM Australia Congress is being held from 22-24 July at Rydges Sydney Central, Sydney this year.

As a gesture of support for the NSW KM Forum, the Ark Group will open up the last session of the KM Australia 2014 conference (end of the first day) to any NSW KM Forum members who wish to attend the July meeting but are not delegates at the conference. 

As is the usual annual custom of the NSW KM Forum, we are replacing our July Meeting with this invitation for all interested parties to join us for the final session of Day 1, followed by networking drinks.

To confirm a place for the last session of the conference, please register here via Eventbrite.

On the day, contact the conference reception desk prior to the start of the session. The session commences at 4.30pm.

Details about the last session can be found in the conference program.

After the session we will convene at the venue bar (Bar Surry Hills) to talk KM and related matters. The structure is less formal than our usual monthly meetings, with no guest speakers, just lively conversation influenced by ideas from the conference.

We hope you can join us and take advantage of the free conference session!

NSW KM Forum June Event:  Nils Vesk presents “Innovation with Legs:  How to use Innovation for day to day success ….. no matter what your role may be.”

Date:  Tuesday 24th June 2014

Time:  5.30pm for a 6.00pm start – app 7.30pm finish

Where:  Cancer Council Australia, Level 14, 477 Pitt Street, Sydney

Instructions:  If you have any access issues please call 0405 676 045

Please Note: a $5 donation will be asked for at the door to cover nibbles and incidentals

REGISTER NOW at our Eventbrite Site:  https://www.eventbrite.com.au/e/nsw-km-forum-june-event-innovation-with-legs-by-nils-vesk-tickets-11836745023

 

Topic: “Innovation with Legs”

 How to use Innovation for day to day success…..no matter what your role may be.

Rethinking how we operate day to day is a crucial step in maintaining our success at our respective organisations. Innovative thinking not only allows us to rethink our day to day operations but it also provides us with practical solutions to our knowledge management challenges and offers fresh improvements that can increase our impact and effectiveness. 

Whilst many people may believe that innovation may not be applicable to their individual roles, the reality is innovation is becoming an essential business skill in hundreds of industries and professions around the world, including the world of knowledge management. In this keynote you’ll come away with some practical, replicable and effective innovation tools and processes that you can apply immediately to improve your outputs. 

Anyone can become a world class innovator and this workshop will help to show you how. 

 

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About the Speaker: Nils Vesk

Nils Vesk is a professional designer but you won’t find him designing your office or company website. Nils Vesk is a designer turned Innovation Architect. Nils is the lead Innovation Architect and founder of the consultancy – Innovation Blueprint. Nils is an entrepreneurial design thinker who loves nothing more than taking a great idea from conception to completion. 

A self confessed innovation junkie, Nils spots innovation successes from around the globe, deconstructs them and then couples them with his latest innovation strategies to accelerate the growth of organisations and increase their success. He’s strategic but stops at number crunching, he’s mentored some of Australia’s most successful entrepreneurs yet stopped at becoming a venture capitalist and his fast thinking is in higher demand than instant noodles. 

For the last 18 years Nils has been applying design thinking to the business of generating and realising ideas. His clients include the worlds fastest growing companies who use Nils as an ‘Innovation Architect’ for accelerating business growth through innovation. 

Nils’ innovation and thought leadership programs have seen him deliver programs for some of the most prestigious organisations in the world and Australia. Some of his clients have included Caltex, CBA,  Microsoft, IBM, the Queensland Government, Nokia, Vic Roads, Bluescope Steel and Optus to name just a few.

Nils is the author of ‘Ideas with Legs: how to generate and realise ideas’ (2011), Life’s little toolbox: tips for a happier healthier you (2003) and co-author of ‘Ideas: original perspectives on life and business from leading thinkers’ (2006)

When not travelling the world delivering keynotes, workshops, researching or creating innovation plans for organisations, Nils is usually found in his hang-glider soaring in the air.

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So come along and spend some time with like-minded knowledge professionals to listen, participate, collaborate and learn.  We look forward to seeing you there and at networking drinks following.

Please Note:  a $5 donation will be asked for at the door to cover nibbles and incidentals.

REGISTER NOW at our Eventbrite Site:  https://www.eventbrite.com.au/e/nsw-km-forum-june-event-innovation-with-legs-by-nils-vesk-tickets-11836745023

 

NSW KM Forum May Event:  

Dr Tim Kannegieter presents “Boundary Management: Organisational Boundaries & KM”

 

Date:  Tuesday 27th May 2014

Time:  5.30pm for a 6.00pm start – app 7.30pm finish

Where:  Cancer Council Australia, Level 14, 477 Pitt Street, Sydney

Instructions:  If you have any access issues please call 0405 676 045

 

Please Note: a $5 donation will be asked for at the door to cover nibbles and incidentals

Register Now at our Eventbrite Site:  https://www.eventbrite.com.au/e/nsw-km-forum-may-event-boundary-management-organisational-boundaries-km-tickets-11598915669

 

Topic: “Boundary Management: Organisational Boundaries & KM”

Dr Tim Kannegieter’s research has significant implications for knowledge management, and he will argue that it may be used as an underpinning or grand theory, drawing together and explaining the relationship between the multitude of KM approaches.

Dr Kannegieter will be giving a presentation on the subject of organisational boundaries, drawing on the work of his doctoral thesis. 

Boundaries mediate almost every aspect of organizational life and yet they are poorly understood. As a result, when it is recognized that an organizational boundary is “dysfunctional” there is little recourse to theoretical models on which to base remediating action – i.e. boundary management. 

Using evidence gathered from his study of the New Zealand Army training group, Dr Kannegieter has developed a model of organizational boundaries, which are conceptualised through a basic social process, called boundary weaving, which combines elements of both structure and of social process.

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About the Speaker: Dr Tim Kannegieter

Dr Tim Kannegieter is currently working as the managing editor of Engineers Media and is applying some of his theories in driving strategic change, converting his organisation from a traditional publisher to becoming a knowledge broker. Previously he has worked in a variety of knowledge management roles at the New Zealand Army; Headquarters of the NZ Defence Force; the largest private company in NZ, Fonterra; Standards Australia; a number of publishing houses, as well as lecturing as Massey University in NZ.

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So come along and spend some time with like-minded knowledge professionals to listen, participate, collaborate and learn.  We look forward to seeing you there and at networking drinks following.

Please Note:  a $5 donation will be asked for at the door to cover nibbles and incidentals.

Register Now at our Eventbrite Site:  https://www.eventbrite.com.au/e/nsw-km-forum-may-event-boundary-management-organisational-boundaries-km-tickets-11598915669

Register Now at our Eventbrite Site:  https://www.eventbrite.com.au/e/nsw-km-forum-april-event-towards-the-technology-concierge-kathryn-howard-tickets-11206881083

Date:  Tuesday 29th April 2014

Time:  5.30pm for a 6.00pm start – app 7.30pm finish

Where:  Cancer Council Australia, Level 14, 477 Pitt Street, Sydney

Instructions:  If you have any access issues please call 0405 676 045

Please Note: a $5 donation will be asked for at the door to cover nibbles and incidentals

 

Topic: “Towards the Technolgy Concierge”

Does anyone call the service desk unless they really have to?  The theory of “single point of contact” is great but it’s never worked in practice. 

The service desk is a “function” – a group who embrace many processes/activities.  Why are we perpetuating the old models?  Is your service desk locked into specific processes such as incident or service request and managing them in a very constrained way? 

Today there are many alternatives to acquiring service and resolving incidents.   

We have tried and failed in training people to use the service desk as the single point of contact and a new order is in the ascendance.  

We’re not supporting services, we’re servicing a customer and we are doing it in an integrated service provider environment.  The traditional blended approach of BAU processes augmented with super hero intervention no longer provides value – it’s simply not adaptable or agile enough.  

The traditional service desk as we know it will become extinct.  We must evolve to become the “Technology Concierge” – the gateway to IT services for our business.  

This presentation explores some strategies and techniques that can assist the Service Desk evolve to deliver the “Technology Concierge” experience. 

Know your customer:

  • baseline your customers – “net promoter score” supersedes traditional surveys to identify your recommenders/detractors  
  • embrace the diversity of everyone from Gen-Z to Veterans collaborating in the workforce – profile their engagement preferences (“tangible” versus “flow of transmission”) One size does not fit all! 

Communicate what/how for best outcome?

  • influence/adapt to your customer behaviours by applying  the ISO 38500 principle of Human Behaviour
  • replace or augment traditional SLAs with service charters articulating the intent of a service in business terms
  • adopt a blended service approach of high touch, self-help and social media

The IT service desk super heroes have a unique opportunity.  Reinvention as the technology concierge can provide real value to our customers’ business by facilitating and navigating today’s technology minefield.

Our time is limited to lead this evolution.  Even super heroes must evolve and adapt.  Embrace the future by becoming one of the agile super heroes.

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About your speaker: Kathryn Howard

Kathryn Howard is an IT professional with over 25 years experience in IT service delivery and service management.  Understanding the ongoing need for IT to reinvent itself in order to meet the needs of constantly changing business models, she is passionate about helping organisations achieve good governance of quality value service.

She has experience providing policy/process assessment, change programs and service improvement initiatives in many prominent Australian financial institutions (including Macquarie Bank, St.George Bank) major telecommunications providers (AAPT, Alphawest) plus government agencies including Australian Securities and Investment Commission (ASIC).

As an international speaker, she has presented for the itSMF US and UK, the itSMFNZ national conference and often for itSMF Australia.  She has also spoken at PINK13, SITS13 (London) and the CACS Oceania conference in Wellington 2012.  Kathryn is also a certified ITIL trainer.

 She is an active member of itSMF Australia, serving as Chairperson NSW State Branch and on the Australian national conference organising committee.  She is committed to the evolution of the customer service experience through meaningful IT/business dialogue in conjunction with the adoption of governance standards and frameworks (ISO20000, ITIL, COBIT).  She also believes evolving social media channels are key to delivering successful end-to-end customer service able to support and enhance business objectives.

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So come along and spend some time with like-minded knowledge professionals to listen, participate, collaborate and learn.  We look forward to seeing you there and at networking drinks following.

Please Note: a $5 donation will be asked for at the door to cover nibbles and incidentals

Register Now at our Eventbrite Site:  https://www.eventbrite.com.au/e/nsw-km-forum-april-event-towards-the-technology-concierge-kathryn-howard-tickets-11206881083

 

Register at http://www.eventbrite.com.au/e/nsw-km-forum-march-2014-event-what-has-km-learned-from-its-own-journey-tickets-10905503655?aff=eorg

Date:  Tuesday 1 April 2014

Time:  5.30pm for a 6.00pm start – app 7.30pm finish

Where:  Cancer Council Australia, Level 14, 477 Pitt Street, Sydney

Instructions:  If you have any access issues please call 0405 676 045

 

Please Note: a $5 donation will be asked for at the door to cover nibbles and incidentals

Event details
 
The more things change, the more they stay the same…or do they? Knowledge management is all about learning from the past, but what has knowledge management learned from its own past in order to become a better and continuingly relevant discipline in the modern world?
 
Marie O’Brien (The Partnership People) and Alister Webb (a 15 year Telstra veteran) will take you on a fun, anecdotal journey of their own KM experiences, looking at what inspired them to take up this obscure practise a decade or more ago and offering observations on key turning points in the development of KM over that time. We will look at the themes and topics of early KM conferences, at KM tools and how they have evolved over time, and at the evolution of the term ‘knowledge management’ itself into things like ‘collaboration’ and ‘community management’. 
 
The focus will be on how much knowledge management as a discipline has learned from its own past in order to keep itself relevant in a world far more complex than the one into which it first stepped in the late 90s and early 2000s.
 
The night will close out with a fun knowledge management game based around J.R.R. Tolkien’s epic, The Lord Of The Rings. Seriously.
 
Join us for an entertaining evening of journeys, with some serious learnings about our own learnings.
 
ABOUT THE SPEAKERS
 
MARIE O’BRIEN
 
Marie has a varied career spanning public sector, private sector and a range of industries, working with clients to build capability and culture to allow their people to deliver their best. This has involved projects including developing stakeholder engagement and influencing skills, implementing a deliverable-focused and cascaded performance management process, and delivering career resiliency programs for high potential employees.  Over the past eight or so years Marie’s focus has been on helping clients leverage their existing knowledge and support the creation of new knowledge for better organisational outcomes. 
 
Her passion for helping clients become Learning Organisations has led her to establish and facilitate the Organisational Learning Community. Here people from different organisations come together to share, learn and prototype strategies and initiatives to build high performing Learning Organisations for sustainable success in a world of massive change. This includes helping clients develop their Knowledge Framework to work with their existing culture and strengths, ensuring that the experience, knowledge and skills of their people are shared and built upon by each other to continually enhance performance.
 
Marie currently sits on the Board of the Institute for Information Management representing the Society of Organisational Learning Special Interest Group, is the Chair of the NSW Knowledge Management Forum and is the Convenor of the Organisational Learning Community, and will soon represent Sol Australia at the General Assembly for the Global Association of Sol Communities in Paris.
 
ALISTER WEBB
 
Alister recently completed what he calls his ‘15 year apprenticeship’ at Telstra, a journey that took him from the days of early static web pages through the development of a centralised database-driven Intranet, the rise and rise of collaboration platforms like SharePoint, and most recently the move towards social enterprise. Late last year he became a Lithium Certified Community Manager. Lithium is the crowd support platform used by Telstra.
 
While his official roles have included titles like webmaster, knowledge manager and collaboration manager, they have all had one thing in common – enabling staff to share knowledge more effectively with their coworkers.
 
Since leaving Telstra Alister has become an independent consultant assisting organisations with their social enterprise planning, including the new frontier of internal crowd support.
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