NSW KM Forum 1 May: KM challenge – capturing real knowledge from social media streams

Details and Registration

Please register at http://nswkmforummay2013.eventbrite.com/.

Date: Wed, 1 May 2013, 5:30-7:30pm

Venue: Cancer Council Australia, Level 14, 477 Pitt St, Sydney (100m from Central Station Eddy Avenue exit)

Contact: If you have any trouble finding the venue please call 0405 676 045.

$5 donation at the door to cover expenses and catering.

Event description

Social media is the new way to accelerate knowledge sharing across siloed organisations. It’s a no-brainer…or is it?

A typical scenario: an organisation creates a Yammer network. Free. Any staff member can join. It’s private, conversations limited to your organisation only, screened from the rest of the world…or open to your partners if you want. No infrastructure required. Hey, let’s do it!

Staff begin using it, some enthusiastically, some warily. That’s fine, because there is no Change Management effort required, most people are familiar with Facebook so they can start using it without any formal training. In most cases the result is that the organisation is better off with it than without it. Brick by brick the silo walls start to come down. Great little knowledge nuggets start appearing, solutions to all those annoying problems which previously meant trawling the Intranet for hours (often with no result) but which someone now answers in five minutes. Highly valuable knowledge being shared freely. Brilliant!

Then another person asks the same question. Then another. The person who provided the answer the first time doesn’t have the time or inclination to keep answering it. The frustration starts. ‘I know the question was answered here somewhere…but where?’ In all the flurry of conversations, knowledge gems are quickly lost in the eddy currents of activity streams which have now grown from streams into a rivers into a torrents. Search may or may not retrieve it. Of course, it was never hash-tagged, so that doesn’t help, and no one can quite remember who provided the original answer.

Social media has been enthusiastically adopted as a quick win, with some great results, but in all the excitement did anyone stop to think about how we should capture, retain and reuse those little nuggets of knowledge that are periodically tossed into fast-flowing activity streams?

New technologies bring new knowledge problems. In this session we will look more closely at the issue of extracting knowledge from activity streams and how it could be tackled.

———

The panellists:

Alister Webb

While much of Alister Webb’s recent experience has been around large enterprise-wide SharePoint rollouts, his role has evolved into the much broader area of social media in the enterprise. From a technology perspective, this has meant the integration of Yammer and SharePoint as well the ‘gamified’ crowd support product, Lithium.

He has spoken on this and related topics at the Share 2011 and Share 2012 conferences in 2011 and 2012, respectively. Intranets are going through a period of profound change, and he is loving the challenges and opportunities this presents.

Away from the technical side, he is also focused on governance and approaches to user adoption and community building. These are critical success factors for the above.

Alister has been involved with the development of Intranets for nearly 15 years.

Geoff Kim

Geoff has been an intranet manager at a large financial organisation for the past 6 years. In that time, he has seen platforms come and go but the steady rise of the enterprise social network is what makes him really tick.

He recently spoke at Step Two’s Intranet Leadership Forum on the matter.

Find out if the ‘intranet’ really is dead.

NSW KM Forum – March Meeting – The Future Of Human Capital (Wednesday, 27 March 5:30-7:30pm)

Please join us for an exciting March event discussing intellectual capital and business focus from a KM perspective with Dr John Dumay and Cory Banks.

Event details:

Register your attendance at http://nswkmforummar2013.eventbrite.com/

Date:  Wednesday, 27th March 2013

Time:  5.30pm for a 6.00pm start (finish at 7.30pm):  Cancer Council Australia, Level 14, 477 Pitt St, Sydney, NSW 2000 (150m walk from Central Station)

Contact:  If you have any trouble finding the venue please call Jutta on 0405 676 045.

$5 donation at the door to cover expenses and catering.

Topic:  ”The future of Intellectual Capital? A world tour. ”

Presenter: Dr. John Dumay

In his own words:

“I have just completed a round the world tour investigating The Future of IC as part of my study leave from the University of Sydney. During that time I interviewed leading international IC scholars and practitioners about their involvement with IC and how they viewed the future of IC.

This presentation brings to you the highlights of my tour and outlines some prospects and challenges for implementing IC for the future.”

A better understanding of Human/Intellectual Capital has often been talked about as playing a key role in effective knowledge management. John’s observations will provide us with plenty to think and talk about in terms of Knowledge Management in modern day organisations.

Topic: ”Business focus; Where KM needs to be”

Presenter: Cory Banks

We will also be joined by Brisbanite and long term friend of the NSW KM Forum, Cory Banks. Cory will offer his own unique insights on the importance on having a business focus on what we design and deliver. In the current times of cost reductions, tighter budgets, outsourcing and proving return on investment, it is very important to always come at things from a business value perspective.

Cory will share his experiences in helping deliver business value through leveraging knowledge and information.

About the presenters

Dr John Dumay

John is a Senior Lecturer in Accounting and specialises in teaching Management Accounting. John worked for over 15 years as an independent business consultant across a wide variety of industries before joining academia after completing his PhD in 2008. His PhD entitledIntellectual Capital in Action: Australian Studies won the prestigious Emerald/EFMD Outstanding Doctoral Research Award for 2008 for the Knowledge Managementcategory. John continues to research on the topic of intellectual capital, sustainability reporting and innovation. His research activities are closely linked with management practice.

John is the author or co-author of numerous academic journal articles published in prestigious journals, and has a growing international reputation as a leading author and researcher on IC.

Cory Banks

Cory Banks is Knowledge and Informtion Strategist at Glentworth. Cory is a recognised expert and sought after speaker on knowledge and information based approaches to decision making, problem solving, collaboration, intranets, productivity, innovation and change.

He has assisted organisations and people to realise the potential of what they know, to improve what is possible and innovatively deliver exceptional outcomes.

Over the last 20 years Cory has worked across diverse industry sectors including mining, energy, professional services, engineering, finance, emergency services, government, software engineering, hospitality and professional sport, in Australia, Europe, the Middle East, South East Asia and North America.

Please come along and join us at to network with colleagues old and new from the Knowledge Management world!

Invitation by IIM Sydney to attend free special event

IIM Sydney are holding a special event seminar on “Knowledge Creation and Innovation in Organisations” with International Guest Speaker and are inviting any interested Knowledge practitioners along.   Check out this link to the IIM Eventbrite Page for full details of the event and how to register. See you there!

NSW KM Forum February Event – Knowledge Cafe and New Year Networking Drinks! Cafe Topic: “What does 2013 (and beyond!) hold for Knowledge Management?”

While we continue to search for a new Meeting Venue for our regular guest speakers, for our February event we are once again adapting our meeting format to fit the venue, and kicking off the new year in a social way, by inviting you all to New Year Networking Drinks with a Knowledge Cafe sandwiched in between to faciltate conversation around the above theme!

REGISTER NOW AT OUR EVENTBRITE PAGE:  http://nswkmforumfeb2013.eventbrite.com/

We will be strucutring our table discussions around Nancy Dixon’s “Three Eras of Knowledge Management” as the catalyst for discussing what our community members believe this year (and behond!) holds for Knowledge Management.  While each table will be supplied with a summary graphic of her “Three Eras”, feel free to go to Nancy’s blogsite if you wish to read more about her 3 Eras before the event.

Join us to network with colleagues old and new from the Knowledge Management world, engage in stimulating conversation around the Cafe Topic, and socialise your learning over a New Year drink or two while we’re there!

(As we will all be buying our own drinks and any nibbles/food you might like, we won’t be asking for a donation for this event.)

Date:  Tuesday 26th February 2013

Time:  5.30pm for a 6.00pm start (finish at 7.30pm)

Venue:  Upstairs Room at The Royal Exhibition Hotel, 86-88 Chalmers Street, Surry Hills, Sydney, NSW, 2010 (Cnr Devonshire St-opposite Central Railway Station)

Instructions:  If you have any trouble finding the venue please call Marie on 0404 090 110

(Food and drinks can be purchased downstairs at the bar/bistro.)

Knowledge Cafe Topic: “What does 2013 (and beyond!) hold for Knowledge Management?”

Facilitated by the NSW KM Forum Committee

If you would like to know more about the structure of a “Knowledge Cafe”, what it involves and how it is faciltiated, you might like to visit the Wikipedia page, or you can find some really simple instructions on how to facilitate a Knoweldge Cafe yourself here.

REGISTER NOW AT OUR EVENTBRITE PAGE:  http://nswkmforumfeb2013.eventbrite.com/

So come along and join us at to network with colleagues old and new from the Knowledge Management world and socialise your learning over a drink if you so wish!

(As we will all be buying our own drinks and any nibbles/food you might like, we won’t be asking for a donation for this event.)

Welcome to 2013 from the NSW KM Forum committee

2012 was a significant year for Knowledge Management in all sorts of ways, with its shiny new technologies, social media, and some innovative new ways of managing knowledge.

Our monthly sessions in 2012 were lively and covered a wide array of topics and speakers. With plenty of professional networking along the way.

2013 promises to be no less of a wild and fun ride.

As well as welcome you to the new year, we would like to draw your attention to a couple of significant events on the early 2013 KM calendar.

1. ‘Advancing Knowledge Management in the Legal Profession’
————————————————————————————-
A one-day collaborative forum and follow-up workshops being held at the Sebel, Surry Hills on the 13-14th March.

The Ark Group is offering, as always, a $250 discount to NSW KM Forum members if you register before the Early Bird cut-off date.

Here is the official blurb. For more detailed session/agenda information, follow the link below.

‘Advancing Knowledge Management in the Legal Profession’

An evolution of knowledge and examining its practical implications to improve business processes

One-day Collaborative Forum and Workshops
13-14 March 2013
Sydney, Sebel Surry Hills
http://www.arkgroupaustralia.com.au/Events-E052AdvKMLegal.htm

Develop Client-focused service
Build Business Efficiency
Corporate Knowledge Retention
Drive Innovation within law firm
Building continuous improvement and collaboration

Collaborative forum leaders:
Goodwin Procter LLP (US)
Ashurst
Clayton UTZ
Hall & Wilcox Lawyers
Sparke Helmore
Enterprise Knowledge Pty Ltd
Colin Biggers & Paisley
Maddocks
TressCox Lawyers
King & Wood Mallesons

2. The first NSW KM Forum monthly meeting for 2013
——————————————————————–
We will be kicking off the year with a knowledge café session titled “The Three Eras of KM”.

When: 26 February at the usual starting time of 5.30 pm
Where: Royal Exhibition Hotel, Surry Hills (close to Central Station)

The topic of this knowledge cafe was inspired by an article by Nancy Dixon, which can be found here: http://www.nancydixonblog.com/2010/08/the-three-eras-of-knowledge-management-summary.html

The discussion will revolve around the validity of Nancy’s three eras and how they might relate to our own experience.

You will receive a follow-up email with more information and a link to register for this event (so we can manage numbers) closer to the date. But please put a place-holder in your diary for the moment.

That’s it for now. Hope your new KM year has started well, or perhaps you’re still enjoying a well-earned break. We’re all looking forward to a memorable 2013 in the world of KM.

- The NSW KM Forum Committee

NSW KM Forum November Meeting: Knowledge Cafe & Chrissie Drinks!

NSW KM November Event - Knowledge Cafe & Chrissie Drinks!

All welcome-Register at our EventBrite Site here: http://nswkmforumnov2012.eventbrite.com/

Cafe Topic:  ”Social Media – The end of KM as we know it, or its second coming?”

For our November event we are are adapting our meeting format to fit the venue by inviting you all to Christmas Networking Drinks with a Knowledge Cafe sandwiched in between to faciltate conversation around the above theme!

Join us to network with colleagues old and new from the Knowledge Management world, engage in stimulating conversation around the Cafe Topic, and socialise your learning over a Christmas drink or two while we’re there!

To help cover costs we ask for a $5 donation at the door.

Date:  Tuesday 27th November 2012

Time:  5.30pm for a 6.00pm start (finish at 7.30pm)

Venue:  Upstairs Room at The Royal Exhibition Hotel, 86-88 Chalmers Street, Surry Hills, Sydney, NSW, 2010 (Cnr Devonshire St-opposite Central Railway Station)

Instructions:  If you have any trouble finding the venue please call Marie on 0404 090 110

(Food and drinks can be purchased downstairs at the bar/bistro.)

 

Knowledge Cafe Topic: “Social Media – The end of KM as we know it, or its second coming?

Facilitated by the NSW KM Forum Committee

If you would like to know more about the structure of a “Knowledge Cafe”, what it involves and how it is faciltiated, you might like to visit the Wikipedia page, or you can find some really simple instructions on how to facilitate a Knoweldge Cafe yourself here.

So come along and join us at to network with colleagues old and new from the Knowledge Management world and socialise your learning over a drink if you so wish!

All welcome-Register at our EventBrite Site here: http://nswkmforumnov2012.eventbrite.com/

To help cover costs we ask for a $5 donation at the door.

NSW KM October Event – “Moderating Knowledge Sharing”

For our October event we are giving our new venue another go (this time with working microphone & amp)!  Join us to hear our Guest Speaker, network with colleagues old and new from the Knowledge Management world and socialise your learning over a drink at the end of the presentation if you so wish!

Register via Eventbrite :  http://nswkmforumoct2012.eventbrite.com/

To help cover costs we ask for a $5 donation at the door.

Date:  Tuesday 30th October 2012

Time:  5.30pm for a 6.00pm start (finish at 7.30pm)

Venue:  Upstairs Room at The Royal Exhibition Hotel, 86-88 Chalmers Street, Surry Hills, Sydney, NSW, 2010 (Cnr Devonshire St-opposite Central Railway Station)

Instructions:  If you have any trouble finding the venue please call Marie on 0404 090 110

(Food and drinks can be purchased downstairs at the bar/bistro.)

 

Topic: Moderating Knowledge Sharing

Speaker:  Evonne McCabe, SKM

Evonne will be talking about the importance of facilitating or moderating Communities of Practice. Many organizations are complex and house a number of communities of practice (or similar groups). For any number of reasons these CoPs can result in silos of specialised information, often missing opportunities to transfer knowledge outside their community.

A role focused on moderating the communities and guiding them to more effective collaboration, both within the group and in an organization, is how we can achieve more from the investment in CoPs.

Evonne will outline some of the things they do at SKM to leverage collaboration tools to maximize the effectiveness of CoPs and why CoP facilitation/moderation is needed to achieve this. She’ll also talk about the tendency for coordinators to focus on tools instead of spending time to facilitate the communities, and how her role plays a crucial part in addressing this issue. She’ll talk about her role in general and how it has evolved with time and as the value of CoPs is increasingly recognised in the organisation.

About our Speaker:

Evonne McCabe has worked specifically in the Knowledge Management arena for around 6 years with SKM. It seemed like a natural progression after working in community engagement and internal communication roles for around 20 years prior. Her passion lies around knowledge capture and access, and this has driven her strategies in the workplace, particularly concerning Communities of Practice.
Sinclair Knight Merz is a leading projects firm, with global capability in strategic consulting, engineering and project delivery. It operates across Asia Pacific, the Americas, Europe, the Middle East and Africa, deploying some 7,000 people from more than 40 offices.

So come along and join us at to hear our Guest Speaker, network with colleagues old and new from the Knowledge Management world and socialise your learning over a drink at the end of the presentation if you so wish!

To help cover costs we ask for a $5 donation at the door.

Register via Eventbrite :  http://nswkmforumoct2012.eventbrite.com/