On an evening with a distinctly international flavour, we will travel from mentoring in the Legislative Assembly of the Parliament of NSW, to the Silicon Valley where we’ll hear key learnings from a large organisation in transforming from Business Unit specific KM Solutions to an enterprise-wide KM solution with a common system, processes and governance.

EVENT DETAILS

Time:      Tuesday 28th February,  5.30pm – 7.30pm
Venue:    Cancer Council Australia offices (Board Room, Ground level, 120 Chalmers St, Surry Hills)

Please register here: http://nswkmforumfebruary2012-eivtefrnd.eventbrite.com/
Instructions:  200m from Central Station. Contact number for late arrival: 0405 676 045

Come along and help us celebrate the first NSW KM Forum session for 2012 with two great speakers sharing their experiences in two very different organisations. 

Speaker 1:  Pauline Painter is currently the Knowledge and Information Manager for the Legislative Assembly of the Parliament of NSW, with a colourful career in the UK prior to arriving in Australia in 2008.  Pauline will share with us the Legislative Assembly Mentoring Program (LAMP) which is being launched next week.  This a formal developmental mentoring program, designed to include staff at all levels within the Assembly. Set within a culture that takes great value in upholding the traditions of the House, the program looks to match mentors and mentees, depending on the outcome that they are seeking.

Speaker 2:  Jody Weir is an even more recent arrival to our shores, coming to us from the U.S.  She is a senior program manager, with a passion for knowledge management, who thrives on leading large-scale business transformation initiatives, spending the last 12 years working in the Silicon Valley. In her latest role, Jody was responsible for delivering technology solutions to meet Intuit’s enterprise-wide knowledge management (KM) needs, including creating the KM technology roadmap and program management for technology implementations.  It is from this experience that Jody will share her learnings from the trenches – trenches where the first 6 business units went live with the new system and processes within 6 months, including 5,000 support agents and 25 million customers. Results included improvements in search effectiveness up 70%, resolution rates up 90%, self help usage up 120% and reduction in the use of assisted help channels after using self help by 25%.

Both Pauline and Jody will be happy to answer questions from the floor about their experiences, and we all look forward to an interesting, stimulating, enjoyable and sociable evening of learning not only from the experiences of our first guest speakers of the year, but also from the additional discussions that they will surely prompt amongst all of us gathered to listen.

To help cover costs, we ask for a $5 donation at the door.

See you there!

NSW KM Forum members (you must be on our email distribution list) qualify for a $250 discount on this event.

Please contact NSW KM Forum committee member Alister Webb (alister@ajwebb.com) to arrange your discount.

For details about the event, visit the Ark Group web site.

Date: Monday 5th December, 2011
Timing: 5.00 pm – 7.00 pm
Topic :Launch of IMM NSW Chapter:  Realising the true benefits of semantic technologies and linked data

The semantic web has been talked about for a decade but what’s the reality? Around, the world, we are seeing organisations use semantic web approaches and technologies to deliver value to their citizens, customers, partners and employees. This session explores the opportunities the semantic web presents for Australia with some real examples of how some people are approaching it.

Speakers
* Leanne Fry, Executive Director, Workplace Relations Communications and Solutions at Office of the Fair Work Ombudsman.
Leanne was responsible for delivering two Gov 2.0 Taskforce projects and now manages communications for a key federal agency.  She is looking at how to utilise emerging web technologies to better enable the Office of the Fair Work Ombudsman to better connect with all of its stakeholders.
* Luke Dearnley, Manager, Web Services (acting) at Powerhouse Museum
The Powerhouse Museum has been recognised internationally for its use of technologies such as OpenCalais and Flickr to make its collections more accessible and valuable to the public.

Plus we will be demonstrating some semantic technologies in action.

Venue: Parking is available at ATP, entrance off Cornwallis Street, next to the NICTA building

Register here: http://www.metalounge.org/IMM-Launch-of-IMM-NSW

Is the traditional Intranet dead? – Alister Webb

In the early days of the world wide web (long ago in the 90s) the challenge was to create a central information site called the Intranet and publish static content to it. Then train staff to use a browser. The meaning of Intranet in the 90s was simple – ‘being online’.

In the early 2000s the focus turned to back end databases. Everyone was talking up dynamic intranets. Intranet in the 2000s equated with ‘content management’.

Now, in 2011, just as dynamic intranets are reaching a high level of maturity, we have a new kid in town: collaboration. Rarely has there been such a buzz going around. To many people, the term Intranet now equates with ‘collaboration’.

How the new kid fits with established Intranet models is a debate now raging inside many organisations. The question starting to be asked is: will the irresistible progress of collaboration sound the death knell of the traditional Intranet?

Over the last decade Alister Webb’s role of Collaboration Manager in Telstra Corporation Ltd has involved him in traditional intranet content management as well as large scale SharePoint deployment. He is in the middle of trying to figure out if they are two sides of the same coin, or have an entirely different DNA.

A wiki for cancer treatment guidelines – Jutta von Dincklage

Ensuring health professionals have access to current, accurate guidelines is a matter of life and death. However several factors work to undermine the delivery of such guidelines:

• Written treatment guidelines are often out of date by the time they are published as new medical evidence emerges.
• Public consultation and stakeholder input is important, however it also adds to the delay in publishing written guidelines.
• Guideline authors, who are health professionals that volunteer their time, collaborate on guideline drafts with “track changes” in never-ending email trails causing regular headaches to project managers and editors.

Cancer Council Australia has been exploring new ways of ‘doing guidelines’ and has developed a wiki platform to develop and publish such guidelines. This presentation will showcase the guideline wiki platform and then discuss the challenges, learnings and rewards of this knowledge initiative with the KM community. The presenter is very eager to receive feedback from the KM community and ideas on how to move forward to the next level.

Jutta von Dincklage has led the development of the wiki platform at Cancer Council Australia over the last 1 1/2 years. This project and her passion for collaboration, knowledge sharing and change management has introduced her to knowledge management world, learning how to look at things from a KM perspective, loving KM concepts, champions and crowd.

Details & Registration: http://nswkmsept11.eventbrite.com/

A noted authority in his field, Larry has lectured and published widely. and was the founder and Executive Director of the Institute for Knowledge Management at IBM engaging in advancing the practice of knowledge management through action research. Larry has had extensive experience, in the US and internationally, in helping major organisations and corporations such as Bill and Melinda Gates Foundation, NASA and World Bank work with their information and knowledge resources. He has also consulted with many US and overseas government agencies and international organisations. He is a Professor of Practice at Columbia University in their Information and Knowledge Strategy Program and is the co-author of Working Knowledge, which has sold over 100,000 copies and been translated in 12 languages.

In a major coup for the Business School of the University of Sydney the DOKTOR Research Group was able to entice Larry to come to Sydney. In his four days with us he engaged in a very powerful video interview, provided individual time for discussions with many academics and PhD researchers and was the keynote speaker at a dinner on July 18. At the dinner Larry gave an engaging and inspiring talk about knowledge in organisations, sharing stories of his experiences working in the knowledge field for over 30 years. He also spoke at length about his forthcoming book on organisational judgement. The dinner was attended by practitioners and academics, who enjoyed the opportunity to meet and talk with Larry.

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