And the winner is…

29 June, 2007

I’m pleased to announce that Serena Joyner from Sydney Catchment Authority is the winner of our free pass to KM Australia 2007.

Serena will be acting as our “ambassador” to the conference and will be reporting back to us about the event and sharing any key insights or observations.

BTW If you are already planning to attend this conference and would also like to be guest blogger on the NSW KM Forum blog to cover the event, just let us know.

Despite the cold and damp weather, last night’s forum turned out to be an interesting workshop session with Matt Moore on change management and KM. Matt talked about why change management relates to doing KM and introduced four very different change management models:

  • Neuro Change
  • Kotter’s Leading Change
  • Patricia Shaw’s complexity approach to change

I’m familiar with change theories like ADKAR and well known authors like Kotter, however the Neuro Change concept is a new one that tries to get at what actually happens in our brains when we experience change.

In between the theory, Matt gave us all time to first think about our experiences with change and then talk about them in small groups. I think everyone enjoyed the chance to have a conversation about change.

UPDATE: Matt has uploaded his presentation on Slideshare and provided links to more information to each of the change models he described.

Don’t forget to RSVP to this week’s KM forum meeting, It’s Not What I Expected: Knowledge Management and Change with Matt Moore.

WHERE: Ernst & Young, The Ernst & Young Centre, 680 George Street, Sydney NSW 2000. Download a map.

WHEN: 5.30pm for 6pm Tuesday 26th June.

HOW MUCH: Gold coin donation.

WHAT NEXT? If you plan to attend, please RSVP by e-mail to: rsvp<at> (hint: replace the <at> with a normal @ to complete the email address and please include the date and/or title of the event in the subject line).

The NSW KM Forum is a supporter of this year’s KM Australia conference. The following is guest blog by Michel Bauwens on Peer to Peer who will be making a key note  presentation at KM Australia. An event brochure with all the conference details is available. Book your ticket by Friday and mention that you are a member of the NSW KM Forum to receive a 15% discount on the conference and masterclasses.

Peer to peer is about a fundamental reorientation in the nature of human relationships, which is having profound effects on the way we live and work. More and more, the underlying logic of our technological and organisational frameworks is the distributed network, which is characterised by the freedom that the agents (individuals) have to take action and relate without the prior control of either hierarchies or decentralised groups. Distribution indeed differs from decentralisation in that the hubs, the nodes with a lot more connections than others, are constituted voluntarily. The distributed internet and web, along with the explosion of collaborative and social softwares, creates the possibility for the global coordination of small groups. The level needed for creating innovative projects, for example internet companies, has fallen by 80% in just eight years.

This has led to two main effects: individuals can share their work more easily, and communities of peer producers can create highly complex services and products; organised under the aegis of a new type of for-benefit institutions. The effects of peer production, which has shown itself to be a highly effective way of producing immaterial products such as software and knowledge, is to create not only asymmetric competition between for-profit companies that are losing out from their for-benefit competition; but also changing the rules of competition between for-profit companies. Choosing practices inspired by the three new emerging paradigms gives an advantage of those not employing them. Using open and free modes of access tends to work better than closed modes and walled gardens. Using participation by users and communities enriches any company’s offerings, and being able to create or use a commons creates superior dynamics than the use of private exclusionary forms of property.

Note the radical implication of peer production in a context of near zero reproduction costs that are characteristic of the immaterial economy and of any design driven material production. Pricing, hierarchy and democratic negotiation between groups are tools to allocate scarce resources, but what happens when resources are not scarce? How is peer governance different from the scarcity modes of management? What sense does it make to use proprietary licenses for non-rival goods that can be copied through simple software commands?

Innovation is changing as well. Rather than being an internal characteristic of an institution, it becomes an emerging property of the networks in which the institution or its individuals are engage. In many cases, innovation is the constant practice of the new peer-based communities. Gatorade, the sports bra, the mountain bike, and many more popular contemporary products and services are the results of this type of innovation.

Can knowledge management remain the same in such a context? Does it not become the creation of a permanent network for constant peer to peer learning and exchange? Does it not abolish fundamentally the boundaries between the interior and the exterior? Does it not become in practice a constant engagement with communities, both inside and outside?

These are some of the important and urgent questions that need to be explored by the KM community, and which the Foundation for Peer to Peer Alternatives has been exploring for a number of years.


KM programs frequently aim at changing people’s behaviour to achieve their goals. Sometimes they achieve this. And sometimes they don’t. In a highly interactive session, Matt Moore will be examining:

  • Different perspectives on organisational change
  • The skills required of KM practitioners
  • Issues such as incentives & measurement

Matt will discuss examples of successful & unsuccessful change he has been involved with and is looking forward to hearing further examples from those who attend.


Matt Moore has worked with organisations such as PwC, IBM & Oracle. He is currently working for the Australian government. Some of themes dealt with in the session are discussed in Matt’s blog.

Matt is also a former forum committee member and continues to support us as part of our Advisory Group.

WHERE: Ernst & Young, The Ernst & Young Centre, 680 George Street, Sydney NSW 2000. Download a map.

WHEN: 5.30pm for 6pm Tuesday 26th June.

HOW MUCH: Gold coin donation.

WHAT NEXT? If you plan to attend, please RSVP by e-mail to: rsvp<at> (hint: replace the <at> with a normal @ to complete the email address and please include the date and/or title of the event in the subject line).

Anecdote are running a Narrative Techniques for Business Workshop in Sydney in July:

“This one-day workshop, led by Australia’s leading expert in story listening, teaches you to gather and analyse stories so as to see revealing patterns and use them to gain traction on solving messy organizational problems or reaching complicated goals. “

Visit the Anecdote blog for more information. Please mention the NSW KM Forum when making your booking as the referral fee will be a welcome addition to our finances 😉