More Events & Offers

18 July, 2009

After the exclusive KM Australia event in the last post, you’d think we’d be out of things to offer but that wouldn’t be true!

1. The Ark Group are running a conference on “Collective Intelligence” in September. We have a free pass to give away (and there is also a $250 discount for NSW KM Forum members):

If you want a shot at the free pass, then email with the subject heading “Collective Intelligence”.

2. Helen Hasan was the winner of the free pass to the Indigenous KM conference last month and here is her write-up:

3. Nicky Hayward-Wright from Alzheimer’s Australia NSW was the winner of the KM Australia pass.


The Ark Group have generously opened the final session of KM Australia to NSW KM Forum members (you do need to RSVP though) and we will be meeting in the Deck Bar afterwards. International keynotes Dave Snowden, Dan Kirsch & Olimpia Salas will be present. The format will be informal.

Attendees will have to pay for their own drinks unless some organisation is willing to put their card behind the bar* (I will be bringing $100 to buy drinks for people on a first come, first served basis).

I would also remind NSW KM Forum members that they can still get a ticket to the conference at a discount (see previous emails).

NSW KM Forum Meeting

WHAT: There is an NSW KM Forum Meeting that will take place at the end of the second day of KM Australia – From Diverse Perspectives

WHEN: Thursday 6th August (the second day of KM Australia – From Diverse Perspectives). 5.45pm (immediately following the final session of the event)

WHERE: The Deck Bar: 1 Olympic Drive, Milsons Point (Just a few steps away from the KM Australia venue)

Ark Group Australia would also like to invite all NSW KM Forum members to attend the final practitioner session at KM Australia. This case study/interactive session is scheduled from 4.15pm – 5.35pm on Day two of the conference and is therefore the final session before the NSW KM Forum meeting. For more details on this practitioner session we invite you to view our KM Australia brochure here:

If you are interested in attending or would like more information about the NSW KM Forum meeting, please RSVP to with the subject line “KM Australia” by COB Monday 3 August.

*We can’t offer you an extensive sponsorship package but the committee will offer to wear any T-shirts, etc for a significant tab.


If you have never had issues with other departments in your organisation, just love your outsourced IT, HR or finance services or if all inter-organisationa l problems are always promptly solved by your boss, then this session is not for you!

For those of you that have experienced some business relationship friction this session will provide you with an approach to resolution. The approach uses value network analysis and a partnership scorecard to help articulate the value flows and accountabilities between roles in a partnership and then uses a partnership scorecard to monitor negotiated peer to peer accountabilities. The approach has been used for smoothing over rough outsourcing relationships, brokering peace between warring departments but also as a pro-active means for stakeholder management. We often refer to our approach as “sideways” management, in contrast to “top-down” management. This is a HANDS-ON session, everyone participates and learns.


Laurie Lock Lee is a well-known Australian expert in Knowledge Management. He is also one of Australia’s leading practitioners in Social Network Analysis for organisational change. With many years of experience in different roles ranging from research to consulting, Laurie recently completed his PhD research on corporate social capital effects on share market performance. He was previously a Principal Consultant with Computer Sciences Corporation (CSC). Cai Kjaer has been involved in Knowledge Management, Collaboration and Organisational Change for the past 9 years in both internal and client-facing roles with one of the largest IT Services companies in the world. He has consulted extensively to organisations in both public and private sector, as well as presented conferences in Australia and abroad. Cai was previously a Principal Consultant with Computer Sciences Corporation (CSC). Both are now partners at Optimice.

WHAT NEXT? If you plan to attend please RSVP before noon Monday July 27 by e-mail to: nswkmforum<at> (hint: replace the <at> with a normal @ to complete the email address and please include the date and/or title of the event in the subject line).


Darling Park
201 Sussex Street

Enter from Druitt Street, go up the escalators and up the hall. Continue through the foyer until you see the PwC security desk through the doors on your left hand side. Please note: You will need to get a security pass from the security desk in the PwC Foyer, then proceed to main reception on Level 10 and tell reception you are here for the NSW KM forum.

WHEN: 5.30pm for 6pm, Tuesday 28 July.

HOW MUCH: Gold coin donation.

Helen Hasan was the winner of the free pass for the Ark Group’s Indigenous Knowledge Management event last month. Here are her reflections on the event. Many thanks to the Ark Group for the free pass and to Helen for her write-up.

Let me begin by saying that I had several motives for wanting to attend this workshop and they have influenced my takeaways from the experience.

Firstly I have, on and off, done some community work as part of a small team from the Faculty of Commerce University of Wollongong with the local aboriginal artists at Coomaditchie, helping them to develop a website and a business model. I appreciate the need to better understand ways of working with indigenous communities. Additional the Faculty  is actively seeking ways to encourage more indigenous students to undertake business degrees at the university. Another motive for attending the workshop comes from my research into different ways of organising, sponsored mainly by the Department of Defence’s interest in network-centric configurations. (These are quite a departure from the traditional hierarchies in the military and most other large organisations). This research is built on a belief that traditional organisational forms do not suit the current complex environment, which needs more flexibility, adaptability and responsive structures and processes. I have for some time been keen to explore other approaches to organising human enterprises and was impressed when Karl EriK Sveiby gave a talk at NSWKM on his book, Treading Lightly.  In this he describes the intriguing indigenous knowledge management and social structures that worked well for the thousands of years before white settlement. I have suspected that there might be lessons that we can learn from this to improve our modern impersonal mega-enterprises.

To get back to the workshop itself.  I would say about half of the participants identified themselves as indigenous and most of these had in prominent positions in ivarious public bodies concerned with aboriginal affairs. Of the rest, most worked in government departments and had roles related to indigenous issues.  A few had general interests in cultural matters. The workshop program is still on the ARK website and from half way through the first day the program focussed on the use of storytelling.  This was familiar territory for me so I was most interested in the speaker Dr Karen Martin on the first morning. 

Karen has published a number of books from her early childhood studies and her PhD “Please Knock before you Enter”.  This title set the mode for her talk which emphasised insensitivity and lack of understanding that she saw in the way ‘outsiders’ approached aboriginal communities.  Karen introduced us to Indigenous ways of seeing the world, wanting us to move on from the Sorry event.  Her presentations and interactive session covered the diversity yet interconnectivity of aboriginal Australia. She felt the need to address the lack of understanding by non-aboriginals of aboriginal ways of organising, and bemoaned the way the government and media tend to look only for the stories that reinforce the dominant paradigm that everything going on in indigenous communities is bad.  Everyone joined in and appreciated this session, but there was an emphasis on differences impressed on the non-aboriginal participants that we are outsiders that don’t understand problems faced and don’t appreciate that there are some good things happening in many aboriginal communities.  The group of ‘outsiders’ on our table felt this attitude is not always helpful and that there are prejudices and ignorance in many places. .  Some participants wanted also to move on from the emphasis on people concentrating so much on  recognising the value of their Aboriginal heritage and righting the wrongs of the past to a recognition.  They expressed the view that most people claiming indigenous roots also have a non-indigenous ones and that the future lies in blending both.

I have since thought quite a lot about Karen’s description of the cooperative and non-hierarchical nature of aboriginal society and  am more convinced more than ever that we could learn from them more humane and cooperative ways of working in ‘western’ organisations.   However this would not be just a simple process and would be mixed in with all the other issues of inequalities, health, education, lack of opportunities, social justice etc debates. 

After Karen’s part of the workshop we were presented with the use of storytelling in a study of indigenous children. This was not so interesting to me as someone who is familiar with the use of story telling for research.  The talk did however remind us to be sensitive in collecting the stories, acknowledge that they do not cover ever aspect of the situation, work out ways of recording, storing and categorising the stories, make use of the stories to inform government policy makers who rarely get this insight into way things really are.

So overall I was grateful for the free registration and found the first part worthwhile but am not sure that it really scratched the surface of meaningful issues of Indigenous KM, a topic that I think is well worth coming up again in NSWKM circles.