Tuesday 28 July: Departments @ War – Peacemaking through Value Networks and the Partnership Scorecard

11 July, 2009


If you have never had issues with other departments in your organisation, just love your outsourced IT, HR or finance services or if all inter-organisationa l problems are always promptly solved by your boss, then this session is not for you!

For those of you that have experienced some business relationship friction this session will provide you with an approach to resolution. The approach uses value network analysis and a partnership scorecard to help articulate the value flows and accountabilities between roles in a partnership and then uses a partnership scorecard to monitor negotiated peer to peer accountabilities. The approach has been used for smoothing over rough outsourcing relationships, brokering peace between warring departments but also as a pro-active means for stakeholder management. We often refer to our approach as “sideways” management, in contrast to “top-down” management. This is a HANDS-ON session, everyone participates and learns.


Laurie Lock Lee is a well-known Australian expert in Knowledge Management. He is also one of Australia’s leading practitioners in Social Network Analysis for organisational change. With many years of experience in different roles ranging from research to consulting, Laurie recently completed his PhD research on corporate social capital effects on share market performance. He was previously a Principal Consultant with Computer Sciences Corporation (CSC). Cai Kjaer has been involved in Knowledge Management, Collaboration and Organisational Change for the past 9 years in both internal and client-facing roles with one of the largest IT Services companies in the world. He has consulted extensively to organisations in both public and private sector, as well as presented conferences in Australia and abroad. Cai was previously a Principal Consultant with Computer Sciences Corporation (CSC). Both are now partners at Optimice.

WHAT NEXT? If you plan to attend please RSVP before noon Monday July 27 by e-mail to: nswkmforum<at>gmail.com (hint: replace the <at> with a normal @ to complete the email address and please include the date and/or title of the event in the subject line).


Darling Park
201 Sussex Street

Enter from Druitt Street, go up the escalators and up the hall. Continue through the foyer until you see the PwC security desk through the doors on your left hand side. Please note: You will need to get a security pass from the security desk in the PwC Foyer, then proceed to main reception on Level 10 and tell reception you are here for the NSW KM forum.

WHEN: 5.30pm for 6pm, Tuesday 28 July.

HOW MUCH: Gold coin donation.


One Response to “Tuesday 28 July: Departments @ War – Peacemaking through Value Networks and the Partnership Scorecard”

  1. […] Many thanks to Laurie & Cai from Optimice who have made their presentation available from last Tuesday’s session available for download. Posted by nswkmforum Filed in Uncategorized Leave a Comment […]

Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: