Posters from the Enterprise Wiki and Collaboration Cafe held 25 May 2010.


Topics for discussion:


Search Analytics & Tuning (basically improving the performance of search based in reporting)
Searching across multiple collections and/or media (sometimes called Federated Search & would probably include security issues)


User Adoption

  •  The “Google” experience – content?
  • Single search box
  • Corporate databases are not like the internet
  • Do users want a ranking experience cf content cleanup/cleansing
  • Don’t we just implement search engine and the users just use it
  • Adoption easier where product is better than what they had – manage user expectations
  • Meaningful results
  • 3rd and 4th attempts at implementing search – what went wrong?
  • TRUST lost in the search & database results if poor experience
  • Education of users re validity – information literacy
  • Search results to “lowest common denominator”


 Search analytics & tuning

  •  Purpose built databases
  • Monitor access and deselect content
  • Does not sell search
  • Not seen by end user but are important to search experience
  • Sold for internal intelligence – what people are doing?
  • Best bets, design info architecture
  • Typing in misspellings
  • Search answer to problems with data, brings it together
  • Time series
  • Context/content specific to have meaning
  • How do know the content is accessible?
  • Tail – cannot tune it themselves
  • SEO – web or enterprise context
  • Only analysing content with analytics
  • Used in isolation – should be used alongside other tools/studies
  • Are the right people involved in analytics?
  • Information architecture related
  • Understand users are searching for
  • “I want to get something quickly”
  • technical pre-requisites
  • Under-used
  • -spend money on web – the external presence
  • -what to do with the reports?
  • -guess why inputting search terms, why content returned
  • -what change in behaviour are you looking for with analytics?
  • – Not obvious to use analytics
  • -how to use the reports to reform/change info?
  • Do not assess limitations
  • Opportunity to make changes to content
  • Relationship with ser experience
  • Search logs, reports, metadata, survey
  • Relationship with social networking eg rate documents in a search result set
  • Trust, privacy issues
  • Evidence based
  • Is the content there? What are the mechanisms to improve/change content?
  • Evaluation  tool for content
  • Exposes flaws in content storage and repositories
  • Puts focus on content

 Federated search

  • Simultaneous searching of multiple databases
  • User has to know where data is – federated search overcomes this
  • Overlapping content
  • Information in databases is purpose built
  • Vs amalgamating data
  • Leave info where it belongs
  • Business Unit can determine which data to expose
  • Presentation of search results – where does data come from – sometimes confusing for user
  • Meet user expectations if user knows sources eg email, desktop, repository
  • Semantic web
  • Federated search can provide context as well as content
  • Utopia? Holy Grail of IM?
  • Ovecomes underlying complexity issues
  • Hyper-federated search (many to “all” sources) OR selected sources eg 405 Library collections
  • Structured and unstructured information and data
  • Contextual clusters (eg locality, concepts) vs isolated information and data points vs process-bound “trapped” info & data
  • Still need taxonomy
  • Cloud – out of sight, out of mind
  • Allows info/data to remain “in situ”
  • â$ Cheaper therefore á achievable faster adaptation and more sustainable
  • Fits SOA model: Search across data sources inc legacies
  • Risks : lifecycle of applications (eg ppt 95)
  • (digital preservation strategies) PDFG-A from databases, database archiving
  • Enterprise vs Web
  • Richness vs reach – refining + training search


  • Want to see more of it … why? – is very effective if people understand how metadata works
  • Need to rely on a combination of both structured and unstructured data
  • If you have both, users need to understand what they’re searching over – structured or unstructured… OR DO THEY?
  • METADATA is about retrieving so whatever gives the best result will e=get my vote
  • If people are asked to “rate for example” they need to know the implications of their ratings Therefore that will form the metadata
  • If there are confidentiality issues in an org, how does enterprise search deal with   firewalls
  • One org transferred to Sharepoint and got rid of all shared drives… then all docs created were done thru templates which already had metadata built in.
  • Orgs have been trying to get metadata right and have had a very hard time dealing with it
  • The more expansive the metadata is the better the search capability
  • Issue – no standard around metadata terms
  • Issue – people using old documents
  • Most systems have a very limited/restricted metadata  – not flexible or variable enough to give accurate metadata that’s organisation specific
  • The word “metadata”  – is an obstacle in itself.., “ever since I heard the word I’ve hated it”
  • There are auto-metadata systems now that will pull out “entities” to put into metadata (still evolving technology… effort vs results…)
  • Important to reduce the disconnect between the act of inputting the metadata and the value the user sees in it for future searching – awareness rather than training  and as much automated metadata as possible.


We have the following news items for you!

1.  Special event – Thursday 17 June 2010 – Cory Banks. Knowledge & Business Systems Executive from Parsons Brinckerhoff will share with us his experiences on Building a KM capability – the two and a half journey of KM at PB – See details below.

2.  Special Offer and Free Pass to Ark KM and Collaboration Australia 2010 Conference – See details below

3.  This month’s meeting – Triple Threat – 29 June 2010 – See details below

4.  July meeting – See details below

5. Posters from Cafes on Enterprise Wikis and Collaboration (25 May) and Enterprise Search (March 23) will be available on our website soon

6. Looking for a new venue – After 2 generous years of hosting at PWC, the NSW KM Forum is looking for a new venue from July 2010 onwards.

As most of you will hopefully know, we generally meet on the 4th Tuesday of every month. Normally we have around 25 participants showing up. We cannot offer you cash but we can offer you all the kudos we possess.

Any offers or suggestions are welcome and should be sent to  or contact Denise on 0408 661 061 

Details of events 1-3 are below:

1. Cory Banks  – Thursday 17 June 2010

In addition to our usual monthly meeting we are very privileged to be able to present direct from Brisbane Cory Banks, Knowledge & Business Systems Executive, Operations and Capability at Parsons Brinckerhoff.

Cory will present on Building a KM capability – the two and a half year journey of KM at PB.

Cory has a wealth of experience in introducing novel and exciting knowledge management initiatives.  In addition to his roles at Parsons Brinckerhoff, Cory has worked for Suncorp in the roles of Advisor, Leadership & Organisational Capability and Specialist, Knowledge Management, as well as working for Qld Dept of Emergency Services as Manager, ICT Business Development and Manager, e-Services. He has also worked as a Business Consultant and Analyst at a number of private companies including Information Solutions Australia, Carnegie Information Systems, Pcom and

Cory’s blog, Corz and effect is at

Venue: Parsons Brinckerhoff, Level 27,  EY Centre, World Square, 680 George Street, Sydney

[Note change from normal venue]

Due to security arrangements please ensure you  meeting in the foyer of the EY building at World Square by 5:30pm to be escorted to the meeting room.

Please register at

2. Special discount and 2 Special giveaways including a Free Pass to Ark KM and Collaboration Australia 2010 Conference


The Ark Group is giving one lucky attendee at the NSW KM Forum monthly meeting on the 29th June a FREE PASS to their upcoming conference ‘KM and Collaboration Australia 2010’ to be held on 21-23 July, 2010 at Crystal Palace, Luna Park.

 This annual conference has become a major landmark on the local KM and Collaboration calendar. For more information about the conference, visit the Ark Group web site:

 To be in the running for this Free Pass you will have to attend the next monthly NSW KM Forum meeting on Tuesday June 29


Regardless of who the lucky winner is, all NSW KM Forum subscriber members are eligible for a $250 discount on this conference. Any NSW KM Forum member can take advantage of this discount when registering on the site.


Also on the ‘KM and Collaboration Australia 2010’ web site are details of an ONLINE SURVEY the Ark Group is running titled the ‘KM Collaboration Survey 2010’. The survey was first run in 2004, then 2007. You now have an opportunity to contribute to the 2010 survey and build our collective knowledge of what the patterns in collaboration are. This is a significant research tool and we urge all members to participate.

 All (repeat, all) contributors to this survey receive a free copy of the KM Ark Group Report ‘Implementing a Successful KM Programme’, which normally sells for $395 + GST.

We encourage you to participate in these offers and look forward to seeing you at the June 29 monthly NSW KM Forum meeting. Thanks to Ark Group for continuing to provide our membership with significantly discounted prices to their events. 

3. Our usual monthly meeting this month is on June 29 2010 and will be a Triple Threat

“Always leave them wanting more, not less”. The triple threat format offers 3 speakers 30 minutes each to inform & engage you.

This month we have 3 very different and thought-provoking case studies from 3 different KM perspectives.

  • Gavin Pilz, Learning & Development Manager for GrainCorp
  • Karen Purser, Program Manager, Australian Centre for Excellence in Local Government
  • Caro White, Knowledge Manager at Mallesons Stephen Jaques.

Full details of presentations are at


If you plan to attend please Register here:  before noon Monday 26 April


Darling Park
201 Sussex Street

Enter from Druitt Street, go up the escalators and up the hall. Continue through the foyer until you see the PwC security desk through the doors on your left hand side. Please note: You will need to get a security pass from the security desk in the PwC Foyer, then proceed to main reception on Level 10 and tell reception you are here for the NSW KM forum.

Find out more about the NSW KM Forum.

Door donation is $5. Doors open at 17.30 for a 18:00 start.

4.  July meeting 

The July NSW KM Forum will be held at the venue of the ‘KM and Collaboration Australia 2010’ conference, Crystal Palace, Luna Park, immediately following the close of the conference.

 The Ark Group has kindly agreed to open up the last 2 sessions of the conference to NSW KM Forum members, after which we will adjourn to the lounge/bar for drinks and discussion.

 More info will be provided closer to the event.