1 February, 2012
On an evening with a distinctly international flavour, we will travel from mentoring in the Legislative Assembly of the Parliament of NSW, to the Silicon Valley where we’ll hear key learnings from a large organisation in transforming from Business Unit specific KM Solutions to an enterprise-wide KM solution with a common system, processes and governance.
Time: Tuesday 28th February, 5.30pm – 7.30pm
Venue: Cancer Council Australia offices (Board Room, Ground level, 120 Chalmers St, Surry Hills)
Please register here: http://nswkmforumfebruary2012-eivtefrnd.eventbrite.com/
Instructions: 200m from Central Station. Contact number for late arrival: 0405 676 045
Come along and help us celebrate the first NSW KM Forum session for 2012 with two great speakers sharing their experiences in two very different organisations.
Speaker 1: Pauline Painter is currently the Knowledge and Information Manager for the Legislative Assembly of the Parliament of NSW, with a colourful career in the UK prior to arriving in Australia in 2008. Pauline will share with us the Legislative Assembly Mentoring Program (LAMP) which is being launched next week. This a formal developmental mentoring program, designed to include staff at all levels within the Assembly. Set within a culture that takes great value in upholding the traditions of the House, the program looks to match mentors and mentees, depending on the outcome that they are seeking.
Speaker 2: Jody Weir is an even more recent arrival to our shores, coming to us from the U.S. She is a senior program manager, with a passion for knowledge management, who thrives on leading large-scale business transformation initiatives, spending the last 12 years working in the Silicon Valley. In her latest role, Jody was responsible for delivering technology solutions to meet Intuit’s enterprise-wide knowledge management (KM) needs, including creating the KM technology roadmap and program management for technology implementations. It is from this experience that Jody will share her learnings from the trenches – trenches where the first 6 business units went live with the new system and processes within 6 months, including 5,000 support agents and 25 million customers. Results included improvements in search effectiveness up 70%, resolution rates up 90%, self help usage up 120% and reduction in the use of assisted help channels after using self help by 25%.
Both Pauline and Jody will be happy to answer questions from the floor about their experiences, and we all look forward to an interesting, stimulating, enjoyable and sociable evening of learning not only from the experiences of our first guest speakers of the year, but also from the additional discussions that they will surely prompt amongst all of us gathered to listen.
To help cover costs, we ask for a $5 donation at the door.
See you there!