NSW KM Forum June Event:  Nils Vesk presents “Innovation with Legs:  How to use Innovation for day to day success ….. no matter what your role may be.”

Date:  Tuesday 24th June 2014

Time:  5.30pm for a 6.00pm start – app 7.30pm finish

Where:  Cancer Council Australia, Level 14, 477 Pitt Street, Sydney

Instructions:  If you have any access issues please call 0405 676 045

Please Note: a $5 donation will be asked for at the door to cover nibbles and incidentals

REGISTER NOW at our Eventbrite Site:  https://www.eventbrite.com.au/e/nsw-km-forum-june-event-innovation-with-legs-by-nils-vesk-tickets-11836745023

 

Topic: “Innovation with Legs”

 How to use Innovation for day to day success…..no matter what your role may be.

Rethinking how we operate day to day is a crucial step in maintaining our success at our respective organisations. Innovative thinking not only allows us to rethink our day to day operations but it also provides us with practical solutions to our knowledge management challenges and offers fresh improvements that can increase our impact and effectiveness. 

Whilst many people may believe that innovation may not be applicable to their individual roles, the reality is innovation is becoming an essential business skill in hundreds of industries and professions around the world, including the world of knowledge management. In this keynote you’ll come away with some practical, replicable and effective innovation tools and processes that you can apply immediately to improve your outputs. 

Anyone can become a world class innovator and this workshop will help to show you how. 

 

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About the Speaker: Nils Vesk

Nils Vesk is a professional designer but you won’t find him designing your office or company website. Nils Vesk is a designer turned Innovation Architect. Nils is the lead Innovation Architect and founder of the consultancy – Innovation Blueprint. Nils is an entrepreneurial design thinker who loves nothing more than taking a great idea from conception to completion. 

A self confessed innovation junkie, Nils spots innovation successes from around the globe, deconstructs them and then couples them with his latest innovation strategies to accelerate the growth of organisations and increase their success. He’s strategic but stops at number crunching, he’s mentored some of Australia’s most successful entrepreneurs yet stopped at becoming a venture capitalist and his fast thinking is in higher demand than instant noodles. 

For the last 18 years Nils has been applying design thinking to the business of generating and realising ideas. His clients include the worlds fastest growing companies who use Nils as an ‘Innovation Architect’ for accelerating business growth through innovation. 

Nils’ innovation and thought leadership programs have seen him deliver programs for some of the most prestigious organisations in the world and Australia. Some of his clients have included Caltex, CBA,  Microsoft, IBM, the Queensland Government, Nokia, Vic Roads, Bluescope Steel and Optus to name just a few.

Nils is the author of ‘Ideas with Legs: how to generate and realise ideas’ (2011), Life’s little toolbox: tips for a happier healthier you (2003) and co-author of ‘Ideas: original perspectives on life and business from leading thinkers’ (2006)

When not travelling the world delivering keynotes, workshops, researching or creating innovation plans for organisations, Nils is usually found in his hang-glider soaring in the air.

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So come along and spend some time with like-minded knowledge professionals to listen, participate, collaborate and learn.  We look forward to seeing you there and at networking drinks following.

Please Note:  a $5 donation will be asked for at the door to cover nibbles and incidentals.

REGISTER NOW at our Eventbrite Site:  https://www.eventbrite.com.au/e/nsw-km-forum-june-event-innovation-with-legs-by-nils-vesk-tickets-11836745023

 

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NSW KM Forum May Event:  

Dr Tim Kannegieter presents “Boundary Management: Organisational Boundaries & KM”

 

Date:  Tuesday 27th May 2014

Time:  5.30pm for a 6.00pm start – app 7.30pm finish

Where:  Cancer Council Australia, Level 14, 477 Pitt Street, Sydney

Instructions:  If you have any access issues please call 0405 676 045

 

Please Note: a $5 donation will be asked for at the door to cover nibbles and incidentals

Register Now at our Eventbrite Site:  https://www.eventbrite.com.au/e/nsw-km-forum-may-event-boundary-management-organisational-boundaries-km-tickets-11598915669

 

Topic: “Boundary Management: Organisational Boundaries & KM”

Dr Tim Kannegieter’s research has significant implications for knowledge management, and he will argue that it may be used as an underpinning or grand theory, drawing together and explaining the relationship between the multitude of KM approaches.

Dr Kannegieter will be giving a presentation on the subject of organisational boundaries, drawing on the work of his doctoral thesis. 

Boundaries mediate almost every aspect of organizational life and yet they are poorly understood. As a result, when it is recognized that an organizational boundary is “dysfunctional” there is little recourse to theoretical models on which to base remediating action – i.e. boundary management. 

Using evidence gathered from his study of the New Zealand Army training group, Dr Kannegieter has developed a model of organizational boundaries, which are conceptualised through a basic social process, called boundary weaving, which combines elements of both structure and of social process.

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About the Speaker: Dr Tim Kannegieter

Dr Tim Kannegieter is currently working as the managing editor of Engineers Media and is applying some of his theories in driving strategic change, converting his organisation from a traditional publisher to becoming a knowledge broker. Previously he has worked in a variety of knowledge management roles at the New Zealand Army; Headquarters of the NZ Defence Force; the largest private company in NZ, Fonterra; Standards Australia; a number of publishing houses, as well as lecturing as Massey University in NZ.

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So come along and spend some time with like-minded knowledge professionals to listen, participate, collaborate and learn.  We look forward to seeing you there and at networking drinks following.

Please Note:  a $5 donation will be asked for at the door to cover nibbles and incidentals.

Register Now at our Eventbrite Site:  https://www.eventbrite.com.au/e/nsw-km-forum-may-event-boundary-management-organisational-boundaries-km-tickets-11598915669

Register Now at our Eventbrite Site:  https://www.eventbrite.com.au/e/nsw-km-forum-april-event-towards-the-technology-concierge-kathryn-howard-tickets-11206881083

Date:  Tuesday 29th April 2014

Time:  5.30pm for a 6.00pm start – app 7.30pm finish

Where:  Cancer Council Australia, Level 14, 477 Pitt Street, Sydney

Instructions:  If you have any access issues please call 0405 676 045

Please Note: a $5 donation will be asked for at the door to cover nibbles and incidentals

 

Topic: “Towards the Technolgy Concierge”

Does anyone call the service desk unless they really have to?  The theory of “single point of contact” is great but it’s never worked in practice. 

The service desk is a “function” – a group who embrace many processes/activities.  Why are we perpetuating the old models?  Is your service desk locked into specific processes such as incident or service request and managing them in a very constrained way? 

Today there are many alternatives to acquiring service and resolving incidents.   

We have tried and failed in training people to use the service desk as the single point of contact and a new order is in the ascendance.  

We’re not supporting services, we’re servicing a customer and we are doing it in an integrated service provider environment.  The traditional blended approach of BAU processes augmented with super hero intervention no longer provides value – it’s simply not adaptable or agile enough.  

The traditional service desk as we know it will become extinct.  We must evolve to become the “Technology Concierge” – the gateway to IT services for our business.  

This presentation explores some strategies and techniques that can assist the Service Desk evolve to deliver the “Technology Concierge” experience. 

Know your customer:

  • baseline your customers – “net promoter score” supersedes traditional surveys to identify your recommenders/detractors  
  • embrace the diversity of everyone from Gen-Z to Veterans collaborating in the workforce – profile their engagement preferences (“tangible” versus “flow of transmission”) One size does not fit all! 

Communicate what/how for best outcome?

  • influence/adapt to your customer behaviours by applying  the ISO 38500 principle of Human Behaviour
  • replace or augment traditional SLAs with service charters articulating the intent of a service in business terms
  • adopt a blended service approach of high touch, self-help and social media

The IT service desk super heroes have a unique opportunity.  Reinvention as the technology concierge can provide real value to our customers’ business by facilitating and navigating today’s technology minefield.

Our time is limited to lead this evolution.  Even super heroes must evolve and adapt.  Embrace the future by becoming one of the agile super heroes.

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About your speaker: Kathryn Howard

Kathryn Howard is an IT professional with over 25 years experience in IT service delivery and service management.  Understanding the ongoing need for IT to reinvent itself in order to meet the needs of constantly changing business models, she is passionate about helping organisations achieve good governance of quality value service.

She has experience providing policy/process assessment, change programs and service improvement initiatives in many prominent Australian financial institutions (including Macquarie Bank, St.George Bank) major telecommunications providers (AAPT, Alphawest) plus government agencies including Australian Securities and Investment Commission (ASIC).

As an international speaker, she has presented for the itSMF US and UK, the itSMFNZ national conference and often for itSMF Australia.  She has also spoken at PINK13, SITS13 (London) and the CACS Oceania conference in Wellington 2012.  Kathryn is also a certified ITIL trainer.

 She is an active member of itSMF Australia, serving as Chairperson NSW State Branch and on the Australian national conference organising committee.  She is committed to the evolution of the customer service experience through meaningful IT/business dialogue in conjunction with the adoption of governance standards and frameworks (ISO20000, ITIL, COBIT).  She also believes evolving social media channels are key to delivering successful end-to-end customer service able to support and enhance business objectives.

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So come along and spend some time with like-minded knowledge professionals to listen, participate, collaborate and learn.  We look forward to seeing you there and at networking drinks following.

Please Note: a $5 donation will be asked for at the door to cover nibbles and incidentals

Register Now at our Eventbrite Site:  https://www.eventbrite.com.au/e/nsw-km-forum-april-event-towards-the-technology-concierge-kathryn-howard-tickets-11206881083

 

NSW KM Forum February Event:  Dr John Dumay presents a Case Study on Integrated Reporting based on a small “green” bank in Victoria

Date:  Tuesday 25th October 2013

Time:  5.30pm for a 6.00pm start – app 7.30pm finish

Where:  Cancer Council Australia, Level 14, 477 Pitt Street, Sydney

Instructions:  If you have any access issues please call 0405 676 045

Please Note: a $5 donation will be asked for at the door to cover nibbles and incidentals

REGISTER NOW HERE AT OUR EVENTBRITE PAGE 

 

Topic: Case Study on Integrated Reporting based on a small “green” bank in Victoria

Organisational culture and integrated thinking: Another form of management control?
 
Based on a case study of a small Australian community bank John asks the question whether or not its culture is another form of management control? The bank is a national leader in developing an organisational culture and business model based on a “green” business model.
 
In doing so the bank has joined the International Integrated Reporting Council’s Pilot Programme for developing an Integrated Report which discloses relevant financial, environmental, social and governance information to its stakeholders. While an is generally aimed at investors and providers of capital, the bank is owned by its customers thus negating the intended purpose of developing an .
 
However, from an internal perspective, promotes “integrated thinking”. Instead, we find an was developed because it fits with the bank’s “green”culture and offers subtle ways to utilise “integrated thinking” as a way of further developing management control over employee behaviour.
 
 
John will also take this opportunity to promote the upcoming ICICKM 2014 Conference (11th Inernational Conference on Intellectual Captial, Knowledge Management & Organisational Learning) for which he is Conference Co-Chair as well as invite our Knowledge Management Community to submit papers for presentation at the conference.
 

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About your speaker: Dr John Dumay

John is Associate Professor in Accounting at Macquarie University, Sydney. Originally a consultant he joined academia after completing his award winning PhD in 2008. John’s research specialties are intellectual capital, knowledge management, non-financial reporting, management control, research methodologies and academic writing. John has published over 30 peer reviewed articles in leading academic journals and is the Australasian Editor of the, Journal of Intellectual Capital. John has a reputation for critically addressing contemporary issues in based on practice; hence his ideas and talks are aimed at stimulating discourse and debate.

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So come along and spend some time with like-minded knowledge professionals to listen, participate, collaborate and learn.  We look forward to seeing you there and at networking drinks following.

REGISTER NOW HERE AT OUR EVENTBRITE PAGE 

Please Note: a $5 donation will be asked for at the door to cover nibbles and incidentals

NSW KM Forum November Event: The Knowledge Sharing Networking Exercise & Chrissie Drinks!

REGISTER HERE at our Eventbrite site:  https://www.eventbrite.com.au/e/nsw-km-forum-november-event-christmas-networking-drinks-tickets-9390407963 

For our November event we are are adapting our meeting format, swapping venue and inviting you all to Christmas Networking Drinks with a twist to faciltate conversation, knowledge sharing and individual learning.

Join us to network with colleagues old and new from the Knowledge world, engage in stimulating conversation around all things “Knowledge”, and socialise your learning over a Christmas drink or two while we’re there! 

Date:  Tuesday 26th November 2013

Time:  5.30pm for an approx. official 7.30pm finish (or until whatever time you decide to stay)

Where:  The Palace Hotel (Back Bar), 742 George Street, Haymarket (Cnr George & Hay Streets)

Instructions:  If you can’t find us when you get there please call Marie on 0404 090 110

 

Please Note: The venue has been selected for it’s informal atmosphere and variety of food and drink options. So, as we invite you all to buy whatever food or drink at whatever time you wish to on the night there will be no request for our usual donations!

 

The Knowledge Sharing Networking Exercise will be facilitated by the NSW KM Forum Committee 

To make the most of the collective wisdom of the Kowledge Community with whom you will be socialising at this event, we ask that as well as bringing along your good humour, please have in mind:

  • one thing (knowledge related) that you would be happy to share  (This can be absolutely anything, an anecdote, a story, a piece of data, an observation, a methodology, a tool, a technique … anything that you can share with others verbally.)
  • one thing (knowledge related) that you would like to learn.

So come along and join us to network with colleagues old and new from the Knowledge Management world and socialise your learning over a drink if you so wish!

REGISTER HERE at our Eventbrite site:  https://www.eventbrite.com.au/e/nsw-km-forum-november-event-christmas-networking-drinks-tickets-9390407963 

NSW KM Forum October Event:  Jim Brander (Interactive Engineering) presents on “Big Knowledge”

Date:  Tuesday 29th October 2013

Time:  5.30pm for a 6.00pm start – app 7.30pm finish

Where:  Cancer Council Australia, Level 14, 477 Pitt Street, Sydney

Instructions:  If you have any access issues please call 0405 676 045

Please Note: a $5 donation will be asked for at the door to cover incidentals

 

REGISTER NOW AT EVENTBRITE: https://nswkmforumoct2013.eventbrite.com/

 

Topic: Jim Brander from Interactive Engineering will present on Big Knowledge

 Jim will use a case study on a US health Insurer to talk about access to knowledge in large organisations.

The Health Insurer has 14 million members, 100,000 contracted providers, 80,000 distinct policies, and turns over $40 billion annually. This scale of operations presents its own unique problems.

When a provider rings up, they need to respond with the right answer in seconds. How to do this, in an environment where policies change every year, and drugs (thousands of them) and procedures can come in and out of favour in months? And how to do it reliably, when a call centre might typically hover around 85-90% reliability?

Jim will talk about automatically cleaning up documents to remove errors and inconsistencies and storing the knowledge in a semantic form beforehand, then have a server quickly access the meaning of a specific policy to answer questions and authorise procedures on demand.

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About your speaker: Jim Brander

 Jim has worked in the systems area for a long time – design of control systems, business systems, knowledge handling systems. Jim has worked on various methods of knowledge activation and transmission – textual, visual, semantic, simulators, computer support. His special interest is the limitations of the combination of transmission channel and receptor.

He has worked in a range of industries, including with organisations such as Alphapharm, Australian Aerospace, BHP (AIS and Mt Newman Mining), Energy Australia, Geoscience Australia, Munich Re (European Union CORDIS project), NetApp, NSW Department of Education, Qantas, Rio Tinto (Tom Price), Sunbeam, Transfield (ICAL), Victoria Department of Transport, and Westpac. 

He has degrees in mechanical, electrical/electronics and systems engineering.

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So come along and spend some time with like-minded knowledge professionals to listen, participate, collaborate and learn.  We look forward to seeing you there and at networking drinks following.

Please Note: a $5 donation will be asked for at the door to cover incidentals

REGISTER NOW AT EVENTBRITE: https://nswkmforumoct2013.eventbrite.com/

NSW KM Forum September Event:  

James Dellow (Ripple Effect Group) presents on User Adoption

 

Date:  Tuesday 24th September 2013

Time:  5.30pm for a 6.00pm start – app 7.30pm finish

Where:  Cancer Council Australia, Level 14, 477 Pitt Street, Sydney

Instructions:  If you have any access issues please call 0405 676 045

 

Register at our Eventbrite site here: https://nswkmforumsep2013.eventbrite.com/

Please Note: a $5 donation will be asked for at the door to cover incidentals

 

Topic: James Dellow from Ripple Effect Group will present on User Adoption

 

Why is user adoption of new workplace information technologies – such as SharePoint – so difficult, yet people appear to have no difficulty learning how to use Facebook or Candy Crush?
 
James will talk about:
  • What is user adoption? And should we even be talking about “users” and “adoption”?
  • Is it really about the technology or more about getting governance and business culture right?
  • How can you make sure people use new technologies when they are introduced?
This will be presented in a participatory style, with time for sharing experiences, discussion and debate about user adoption.
 

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About your speaker: James Dellow

 
James is an experienced consultant with a deep understanding of both the organisational and technical aspects of implementing information management systems, collaboration tools and social software.
 
He has worked in a range of industries, including organisations such as AMP, the Australian Red Cross Blood Service, the Australian Securities & Investments Commission, the Australian Taxation Office, BHP Biliton, Blue Scope Steel, CSC, Department of Immigration and Citizenship, the Government 2.0 Taskforce, Ernst & Young, the Children’s Hospital at Westmead, ING Australia, Rio Tinto and Zurich Financial Services.
 
James is also a former chair and part of the committee alumni of the NSW KM Forum.
 
 

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So come along and spend some time with like-minded knowledge professionals to listen, participate, collaborate and learn.  We look forward to seeing you there and at networking drinks following.

 
Register at our Eventbrite site here: https://nswkmforumsep2013.eventbrite.com/

Please Note: a $5 donation will be asked for at the door to cover incidentals